Customer Retention Representative

First PREMIER Bank and PREMIER Bankcard; Watertown (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Full medical benefits

Dental coverage

Vision coverage

PTO

Job summary

First PREMIER Bank and PREMIER Bankcard is seeking agents to respond to and resolve customer issues related to account closures at our Watertown, SD site. You will educate customers on benefits and rewards for keeping accounts, and guide conversations with confidence and clear explanations.

Extensive paid training (up to 3 weeks) and ongoing development opportunities are offered. Competitive base pay, incentives, and a path for advancement support your growth in a fast-paced, on-site role.

Qualifications

• Strong verbal and written communication skills.
• Ability to handle difficult conversations with customers.
• Willingness to learn and follow procedures and regulations.

Responsibilities

• Respond to and resolve customer issues for those considering closing accounts.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and address objections and questions.

Skills

Customer service

Communication

Problem solving

Bilingual (plus)

Job description

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.Job Description:Location: Watertown, SDShift: Varying shift options availableJob Status: Full-Time and Part-TimePay: $17.25-19.15/hour starting, additional monthly incentives availableCompany: PREMIER BankcardWork SiteThis job is offered on-site in Watertown. Employees must live within 50 miles of a PREMIER location or plan on relocating.Shift OptionsFull-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pmPart Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pmNo Sundays!About the Role:Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.Educate customers on benefits, rewards, and features of retaining the account.Maintain control of conversations and appropriately answer customer objections and questionsTrainingExtensive paid training program, up to 3 weeks in length.Ongoing training opportunities for future success!PayBase wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.Top 75% of associates are eligible for incentivesCareer path from Associate I to Associate IV – each step earning an increase in payEarn up to an additional $3.50/hr. when working non-traditional hoursBilingual skills are compensated in the form of a 10% differentialFlex Scheduling opportunity for top performersCompetitive Benefits PackageFull medical benefits for 20+ hours/weekFREE dental and vision coverageGenerous time off plans including PTO, Sick Pay, and Bonus Days401(k) – dollar-for-dollar match up to 5% of total compensationSpecial discounts and offers for events at the Denny Sanford PREMIER CenterEmployee Wellness ProgramPaid Community Volunteer Hours - PREMIER averages 30,000 hours per yearFun Employee PartiesOur CultureWe have an emphasis on personal success, respect, health, wellness, fun and giving backEmployees are rewarded, valued, and celebrated for hard work.Career advancement opportunities is a way PREMIER leaders show they care.Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.