Customer Resolution Specialist

Veritas HHS; Memphis (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

STD

LTD

Life Insurance

Employee Assistance Program

Telehealth Services

Paid Time Off

Volunteer Time Off

Nectar Rewards

On-Demand Pay

Job summary

Veritas HHS seeks a Customer Resolution Specialist for the 30th Judicial District Child Support Services of Tennessee in Memphis, TN. The role focuses on coordinating responses to inquiries, managing work orders, and ensuring timely, accurate resolutions in a fast-paced state call center environment.

Qualified candidates will have at least two years in child support or customer service call centers, good communication skills, and an Associate’s degree or above preferred.

Qualifications

• Two years of experience in child support or customer service call center environment.
• Education can be substituted for years of experience.
• Excellent communication skills.

Responsibilities

• Receives and acknowledges work orders, priority work orders and hot calls and other inquiries from the statewide call center and DHS
• Responds directly to customer inquiries referred directly from DHS or elected officials
• Assigns work orders to case managers, operations managers, project manager, as appropriate, for resolution, with a copy to the appropriate supervisor/manager
• Enters each referred contact or complaint into our contact tracker and monitors response to ensure time frames and quality standards are met
• Produces daily reports for management team
• Perform related duties as required

Skills

Customer service

Communication

Education

Associate’s degree or above

Job description

Description

Veritas HHS seeks a Customer Resolution Specialist for the 30th Judicial District Child Support Services of Tennessee located in Memphis, TN. This position will begin on August 1, 2024

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.

Mission – Do socially useful work, have fun, and prosper.

Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD
• LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Volunteer Time Off
• Nectar Rewards
• On-Demand Pay

About the Position

• Receives and acknowledges work orders, priority work orders and hot calls and other inquiries from the statewide call center and DHS
• Responds directly to customer inquiries referred directly from DHS or elected officials
• Assigns work orders to case managers, operations managers, project manager, as appropriate, for resolution, with a copy to the appropriate supervisor/manager
• Enters each referred contact or complaint into our contact tracker and monitors response to ensure time frames and quality standards are met
• Produces daily reports for management team
• Perform related duties as required

Requirements

• Associate’s degree or above preferred
• At least two years of experience in a child support or customer service call center environment
• Education can be substituted for years of experience
• Excellent communication skills

Learn about Veritas HHS at www.veritas-hhs.com