Customer Resolution Specialist

Airbus; Herndon, Northern (VA, KY); On-site; USD 36,000 - 45,000; Full time

Job summary

Airbus seeks a Customer Resolution Specialist in Herndon, VA to respond to customer inquiries and process spare parts orders for Airbus and competitor aircraft in the Americas. The role emphasizes accurate order entry, quotation handling, and timely communication with customers to ensure satisfaction.

Qualifications include an Associate’s Degree in Business or related field and 2+ years in customer service. Aviation experience is a plus; SAP knowledge is preferred.

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Experience in the aviation industry or military support environment is highly desirable.
• PC literacy, including intermediate word processing, spreadsheet, and database skills.
• Intermediate knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook and/or Google Suite programs).
• Basic knowledge of SAP is preferred.

Responsibilities

• Order Processing: 60% Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
• Relationship Building: 20% Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
• Technical Support: 10% Support Sales and Finance debt account reconciliation efforts to help maximize company profitability. Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
• Other Duties as Assigned: 10%

Skills

Customer service

Aviation industry knowledge

PC literacy

MS Office

SAP knowledge

Education

Associate’s Degree in Business or related field

Tools

SAP

Job description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [e-mail] Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish)

Job Description

What does your next challenge look like? At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe. We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan. In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide. Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures. If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

In this context we are looking for a Customer Resolution Specialist to join our team in Herndon, VA. The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region.

HOW YOU WILL CONTRIBUTE TO THE TEAM

Primary Responsibilities:

• Order Processing: 60% Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs. Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
• Relationship Building: 20% Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business. Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.
• Technical Support: 10% Support Sales and Finance debt account reconciliation efforts to help maximize company profitability. Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
• Other Duties as Assigned: 10%

ABOUT YOU

Equipped with an Associate’s Degree in Business, Sales Administration or a related field (or an equivalent combination of education and experience) and paired with professional experience ideally in Customer Service, we are looking for a team player with the following experience, skills and mindset:

• 2+ years of customer service experience in a fast-paced environment.
• Experience in the aviation industry or military support environment is highly desirable.
• PC literacy, including intermediate word processing, spreadsheet, and database skills.
• Intermediate knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook and/or Google Suite programs).
• Basic knowledge of SAP is preferred.

Physical Requirements

Onsite 80% Remote 20%

• Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
• Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
• Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
• Carrying: Rarely able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Lifting: Rarely able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Pushing / Pulling: Rarely able to push and pull small office furniture and some equipment and tools.
• Sitting: Daily able to sit for long periods of time in meetings, working on computer.
• Squatting / Kneeling: Rarely able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: Daily able to stand for discussions in offices or on production floor.
• Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.
• Appropriate hearing/eye protection may also be required when visiting the shop floor.

Citizenship

Authorized to Work in the U.S. without current or future need for visa sponsorship.

Pay

Pay range based on the required profile: $26.00 - $33.00 per hour. Actual minimum and maximum may vary based on geographic differential. Individual pay is based on skills, experience, and other relevant factors.

Equal Opportunity Statement

Satair provides equal opportunities to all individuals seeking assignment with Satair without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Satair complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Satair expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.

This assignment description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Satair using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Satair. Satair is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Satair is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Satair to do so should be reported to [e-mail].

Come on board and join us at Satair, an Airbus Services Company. VAS Aero Services is a subsidiary of Satair, an Airbus Services company

Additional Information

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany ! A full job description will be provided to candidates who progress to the interview stage or any candidate upon request. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company Information

• Company: Satair USA, Inc.
• Employment Type: US - Direct Hire
• Experience Level: Entry Level
• Remote Type: Flexible
• Job Family: Material Support & services
• Job Posting End Date: 08.26.2026

Airbus Equal Employment Opportunities

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail]. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey. Learn more