Customer Resolution & Compliance Supervisor

Two Harbors Investment Corp.; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Two Harbors Investment Corp. seeks a Customer Resolution Intake Supervisor in Coppell, TX to lead the Customer Resolution Intake team and oversee customer communications, notices of error, and information requests.

You will manage staff, ensure compliance with RESPA and company policies, and drive process improvements while partnering with internal stakeholders and vendors. Regular schedule with evening/weekend hours may be required.

Qualifications

• College degree required.
• 1-3 years supervisory experience.
• Excellent communication skills (verbal and written).
• Ability to direct, lead, and motivate others in a team environment.
• Detail oriented and organized.
• Strong analytical skills and numeric aptitude.
• Ability to meet goals and deadlines under pressure in a fast paced environment.
• Ability to work a flexible schedule to include required evening and weekend hours.
• Strong knowledge of RESPA guidelines and servicing loans experience.

Responsibilities

• Manage a team including motivating, hiring, training, performance management, and setting monthly goals.
• Address escalation of issues and coordinate with internal/external resources to resolve.
• Lead day-to-day implementation of policies and procedures under regulatory requirements.
• Ensure proper analysis, routing, and initiation of business processes for correspondence.
• Control outbound mail, email, and vendor mailing operations.
• Maintain department regulatory compliance and stay informed on changes.
• Establish productivity objectives and strategies.
• Monitor productivity and assist staff as needed.
• Review and prepare reports for management.
• Create and update procedures and generate quality assessment reports.
• Identify and implement process improvements to lower costs.
• Contribute to continuous improvement projects.

Skills

Excellent communication skills (verbal

written)

Ability to direct, lead, and motivate

Detail oriented and organized

Strong analytical skills

Numeric aptitude

Meet goals under pressure

Evening/weekend availability

RESPA knowledge

Education

College degree

Job description

Two Harbors Investment Corp. seeks a Customer Resolution Intake Supervisor in Coppell, TX to lead the Customer Resolution Intake team and oversee customer communications, notices of error, and information requests.

You will manage staff, ensure compliance with RESPA and company policies, and drive process improvements while partnering with internal stakeholders and vendors. Regular schedule with evening/weekend hours may be required.