Customer Representative Agent

Getaway Travel Agency; Remote; USD 40,000 - 55,000; Full time

Job summary

A travel service provider is looking for a Customer Representative to assist clients throughout their travel journey. You will respond to inquiries, help with bookings, and ensure customer satisfaction. The ideal candidate has strong communication skills and a passion for travel. This position is 100% remote with flexible scheduling and offers opportunities for growth within the agency, as well as travel perks and exclusive discounts.

Benefits

Travel perks and exclusive industry discounts

Ongoing training and support

Opportunities for growth within the agency

Qualifications

• Previous customer service experience in travel or hospitality preferred.
• Ability to learn booking platforms and systems quickly.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information about destinations and agency policies.
• Follow up with clients to ensure satisfaction.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with attention to detail

Comfortable with technology

Passion for travel

Job description

Napa, California, United States Customer Representative

About the job Customer Representative Agent

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!