Customer Representative Agent

Getaway Travel Agency; El Granada (CA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Travel perks and exclusive discounts

Ongoing training

Job summary

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and ensuring customer satisfaction. Ideal candidates should have strong communication skills and prior customer service experience, preferably in travel or hospitality. This position is remote, offering flexible scheduling and travel perks. Join a supportive team and grow within the agency while creating memorable experiences for clients.

Qualifications

• Proven experience in customer service, preferably in travel or hospitality.
• Ability to learn booking platforms and systems quickly.
• Detail-oriented and dependable in a remote work setting.

Responsibilities

• Respond promptly to client inquiries via various communication channels.
• Assist with bookings, changes, and cancellations.
• Provide accurate information about travel documents and policies.
• Follow up with clients to confirm trip details.
• Handle client concerns with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and proactive

Comfortable with technology

Passion for travel

Job description

About the job Customer Representative Agent

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!