Customer Representative

Lincoln Electric; Ohio; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player offers an exciting remote opportunity for a Customer Representative. In this vital role, you will enhance material availability and improve customer service levels for strategic accounts. The position involves managing customer accounts, processing orders, and resolving inquiries, all while working in a fast-paced environment. The company is committed to your professional growth, offering competitive pay, a profit-sharing plan, and extensive benefits, including tuition reimbursement and health coverage. If you are a detail-oriented team player with a passion for customer service, this role is perfect for you.

Benefits

Profit-Sharing Plan

Tuition Reimbursement

Medical/Dental/Vision Insurance

401(k) with Company Match

Paid Time Off

Qualifications

• 3+ years of customer service experience in a high-volume environment.
• Ability to learn order entry systems and pricing policies.

Responsibilities

• Manage customer accounts and process orders.
• Resolve customer inquiries through email and phone.
• Confirm inventory and communicate order status.

Skills

Customer Service

Communication Skills

Organizational Skills

Detail Orientation

Teamwork

Education

High School Diploma

Post-Secondary Education

Tools

Salesforce

SAP

Job description

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Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Remote - Ohio
Employment Status: Hourly Full-Time
Function: Customer Experience
Req ID:26586

Summary

Lincoln Electric has an outstanding remote opportunity for a Customer Representative. The Customer Representative plays a critical role in the support and improvement of material availability. You will increase supply chain leverage and collaboration, reduce expedited freight and enhance customer’s service levels for strategic accounts served by various entities of the Lincoln Electric Company.

In addition to competitive pay, Lincoln Electric offers a lucrative profit-sharing plan, student loan repayment program PLUS tuition reimbursement, medical/dental/vision, 401(k) with company match, paid time off and many more outstanding benefits!

What You Will Do

• Manage customer accounts.
• Review, analyze and process domestic customer orders into order entry system; p rocess customer orders, changes or cancellations.
• Resolve customer inquiries using various methods of communication: email, phone, SalesForce.
• Will participate in rotating schedule to ensure consistent phone coverage.
• Confirm inventory using the “Available to Promise” inventory system to meet customer requirements and assure on time deliveries.
• Price orders according to Company pricing policies, including special discounts, extra charges and special prices that may need to be made by manual adjustments.
• Evaluate and coordinate with Distribution Center and customer shipping schedules.
• Communicate with customers on order disposition, completion status changes that occur continuously throughout the order process.
• Expedite customer orders with a variety of manufacturing and logistics personnel, utilizing good judgment and comprehensive knowledge of available internal resources to resolve challenges.
• May need to reallocate available product to meet commitments to customers based on parameters established by the Finished Goods Department.
• Investigate and resolve problems outside the scope of warranty issues (i.e., loading/shipping/billing errors) to ensure customer requirements are satisfied.
• Prepare necessary credit and debit memos.
• Maintain and update Customer Master with correct information.
• Handle field sales office inquiries and support local office activities, when necessary .

Education & Experience Required

• High school diploma required; post-secondary education preferred with a minimum of 3 years experience.
• Knowledge or the ability to learn our order entry system, pricing policies and product lines.
• Ability to perform extremely detailed work with a high degree of accuracy in a high-volume environment.
• Must have demonstrated the ability to perform effectively as a team player and carry out assignments accurately, with a constantly changing series of priorities.
• Knowledge of continuous improvement methodologies.
• Excellent organizational and time management skills; excellent verbal and written communication skills demonstrating strong customer service.
• Must have the ability to use computer systems and other third-party software to service customer needs effectively.
• Experience with SAP and Salesforce preferred.
• Selected candidate’s Job Level and Pay Grade will be determined based upon qualifications and experience.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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