Customer Representative

Inspired; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and discounts

Ongoing training support

Job summary

A travel agency is seeking a Travel Customer Representative to assist clients throughout their travel journey, from bookings to returns. This remote position involves responding to inquiries, assisting with bookings, and ensuring excellent service. The ideal candidate has strong communication skills, relevant customer service experience, and a passion for helping others plan their travels. Enjoy benefits like flexible scheduling and exclusive travel perks while working in a supportive team environment.

Qualifications

• Excellent verbal and written communication skills are required.
• Customer service experience in travel or hospitality is preferred.
• Must be organized with attention to detail.
• Comfortable learning new booking platforms quickly.
• A passion for travel is essential.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Assist with travel bookings and changes.
• Provide accurate travel information and agency policies.
• Follow up on client satisfaction with trip details.
• Handle client complaints with empathy and skill.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!