Customer Repair Tech

Enerpac Tool Group; Deer Park (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Enerpac Tool Group in Deer Park, TX is seeking a skilled technician to refurbish, repair, and certify Enerpac equipment and customer products. The role involves assessing equipment to determine refurbishment or repair needs, disassembly, testing, and packaging according to standardized methods.

Responsibilities include calibration, quality inspections, spare parts management, and maintaining safety and housekeeping.

Qualifications

• High School Diploma or GED or equivalent.
• 3–5 years experience in industrial hydraulic tool repair, warehouse environment preferred.
• Certification in assembly, calibration-conformance testing and order management preferred.
• Forklift certification preferred; TWIC card preferred; driver’s license required.

Responsibilities

• Fulfil and satisfy HTUS Rental Ops Equipment rental orders and maintain equipment fleet availability.
• Test, calibrate, and certify equipment per work instructions and calibration dates.
• Repair tools and equipment including disassembly, inspection, troubleshooting, replacement of parts, reassembly, and testing for proper operation.
• Use precision measuring instruments and perform quality inspection procedures including dimensional verification.

Skills

Industrial hydraulic tool repair

Forklift operation

Driver's license

TWIC card

Education

High School Diploma or GED

Tools

Oracle ERP

Job description

Overview

HYDRATIGHT by ENERPAC TOOL GROUP - Who we are?

Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers and end markets for mission-critical applications in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group's businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.

Hydratight provides specialty mechanical services to global customers, ensuring uninterrupted productivity and asset safety through world-class technical leadership, training, and innovation. Integrity Assurance is our guarantee, it's a commitment that every job is completed fully, safely, and without compromise. The safety of our customers and the integrity of their assets are paramount. We share that responsibility by ensuring our technicians are fully accredited, highly experienced, and dedicated to achieving near-zero incident rates.

As a recognized technical authority, Hydratight's Integrity Assurance guarantee is backed by our long-standing industry reputation and active participation on the committees that set global standards. Our best-in-class performance, with near-zero TCIR and LWIR rates, reflects this commitment. Our highly trained technicians reduce risk, eliminate rework, and deliver confidence. Supported by industry-leading training and competency programs, they bring unmatched experience, knowledge, and capability to every job.

For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/.

Summary - basic function of the role

The primary function of this position is to be able to refurbish, repair, and certify (if required) Enerpac equipment and some customer products. Major responsibilities of this position include assess equipment to determine if rental product or customer owned equipment needs only basic refurbishment or if it needs to be repaired. The condition of the equipment will determine level of disassembly, troubleshooting, assembly, testing, and packaging of the tools received. The products design and function are usually standardized, and methods applied are generally prescribed or standardized.

Work Schedule

Monday - Friday, participates in the on-call rotation, evenings and weekends may be required

Location

In-office Monday - Friday

320 Deerwood Glen Dr.

Deer Park, TX 77536

Job Duties and Responsibilities

• Fulfil and satisfy HTUS Rental Ops Equipment rental orders as needed and maintain equipment fleet availability levels.
• Test, calibrate, and certify the accuracy of equipment per work instructions and calibration dates.
• Repair tools & equipment, which includes disassemble, inspect, troubleshoot, replace parts, reassemble tool, inspect, and test for proper operation. Knowledge required for this function includes basic understanding of gear trains, mechanical systems, and electrical circuits. Interpretation of drawings, work instructions, and other specifications are required.
• Use of precision measuring/testing instruments, gauging devices, and performing various quality inspection type procedures to include dimensional verification and non-destructive testing.
• Diagnose and troubleshoot equipment repairs and document all repairs while maintaining a high level of organization.
• Manage repair part stock levels within area required as well as initiating purchase requisitions as needed for customer approved repair parts.
• Pass equipment refurbishment and repair training and demonstrate proficiency in meeting daily output goals.
• Process rental equipment and part component shipping and receiving transactions in Oracle (Company ERP System).
• Drive continuous improvement, 5s, and other workplace housekeeping duties.
• Carry out driving duties in accordance with the Company's requirements.
• Adhere to the company's procedures in relation to quality management and environment systems.
• Adhere to the Company's Safety Procedures and Policies.
• If required, will possibly need to pass fork lift & other driving functions as specified to job sit.
• Transport equipment between local facilities/customer sites; this includes delivering and picking up rental equipment in a company truck.
• Pass customer specific Refinery Safety Operations exams.
• Participates in the On-call rotation that may include occasional evenings and weekends.

Skills and Competencies

• Computer skills include knowledge of Microsoft Windows software suite (Outlook, Excel, Word, etc.) and company business ERP system.
• Read and interpret documents such as operating procedural manuals, maintenance instructions, and safety rules and MSDS.
• Ability to enter routine maintenance reports and correspondence.
• Ability to speak effectively before groups, customers, or employees of organization.
• Calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Resolve problems involving several concrete variables in standardized situations.

Education and Experience

• High School Diploma or general education degree (GED). Work experience will be considered in lieu of education.
• 3-5 years experience in industrial hydraulic tool repair. Repair experience in a warehouse environment is preferred.
• Certification in the areas of Assembly, Calibration-Conformance testing and Order Management is preferred
• Forklift certification is preferred
• TWIC card preferred; eligibility to obtain a TWIC card is required
• Must have a valid driver's license and be able to pass site specific background/drug tests.
• Valid Driver's license required

Physical Demands

Employee may have to lift documents/work materials up to 30 pounds in weight. Employee may have to lift tools up to 100 pounds in weight. Employee will have to be able to walk/climb to a variety of primary work locations, this can include occasional ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like. Employee may move themselves in different positions to accomplish tasks in various environments including tight and confined spaces. Employee will need to move about to accomplish tasks or move from one worksite to another. Employee will need to operate machinery and/or power tools, motor vehicles, and heavy equipment. Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee will need to assess the accuracy, neatness, and thoroughness of the work assigned. Employee can work in front of a personal computer and telephone for long periods of time. Will have repetitive motions that include the wrists, hands, and/or fingers.

Work Environment

Employee's work is a typical warehouse environment which is subject to loud noise, various temperatures, outdoor elements (such as precipitation and wind), poor ventilation, small and/or enclosed spaces, and workplace hazards. Employee may also be visiting different customers where following appropriate safety protocols at the location would be required. Basic PPE is required during work hours: safety glasses, gloves, and steel toe boots.

Direct Reports

N/A

Key External Contacts/Clients

• Shop Technicians
• General Manager
• Shop Supervisors
• Operation Managers
• Field Service Technicians
• Asset Managers
• Service Ops Managers

EEO Statement

Enerpac is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We are committed to creating an inclusive environment for all employees and applicants and encourage candidates of all backgrounds to apply.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please reach out to us at: [e-mail]

If you're looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges and rewards for people on a global scale.