Customer Rep., Telesales GHH

Merck & Co.; North Wales (Montgomery County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Merck & Co. seeks a Pharmacy Vaccine Account Representative to engage with pharmacies, medical groups, and physician offices, driving population health outcomes through vaccine programs and integrated offerings.

The role is hybrid, 60% remote engagement and 40% travel for live customer interactions, with preferred residencies in Detroit (MI), Cleveland (OH), or Chicago areas. Collaboration with Vaccine Center teams ensures value and compliant practices.

Qualifications

• Bachelor's degree with 0-3 years Sales experience or a high school diploma with 4+ years relevant work experience.
• Valid Driver's license is required.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Understand account interdependencies and maximize performance through collaborative planning and reviews.
• Maintain knowledge of contracts and conditions to optimize vaccine purchases and inventory.
• Track account performance and adjust plans to improve outcomes and metric results.
• Apply knowledge of vaccines, recommendations, and protocols to support vaccination programs.
• Manage product supply, transitions, and back-orders with clear communications.

Skills

Aptitude

Teamwork

Communication

Time management

Education

Bachelor's degree (0-3 years sales)

High school diploma + 4+ years relevant experience

Driver's license

Job description

Job Description

Our Hybrid Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources.-We support healthcare providers and healthcare systems in meeting the healthcare goals of the patients in their communities.

-The Pharmacy Vaccine Account Representative (VAR) is a member of the Vaccine Account Team and plays a critical role in supporting the Company's Vaccines customer engagement model. The PVAR is responsible for engaging with assigned customers (i.e., pharmacies, medical groups, physician offices) in a way that supports the local market focus on population health and centers on the highest potential business opportunities with these customers that will improve our impact on public health. They will work with the local market team to understand and identify customer needs, proactively align products and services, support pull-through activities relative to integrated strategies, and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. The PVAR is responsible for ensuring all activities adhere to the spirit and letter of all Company Policies and US Laws and Regulations

The PVAR reports to the Customer Team Leader (CTL), our company Vaccine Customer Center, and works in close collaboration with the broader Vaccine Field Sales and Vaccines Pharmacy Account Executive teams.

• This position is a hybrid sales position with 60% of the engagements with HCPs occurring remotely. And 40% requiring travel for the purpose of live customer engagement, and quarterly company meetings. Candidate(s) must reside in the cities of Detroit (MI) or in the state of Michigan, Cleveland (OH), or potentially Chicago.
• Preferred r eside near a major airport.
• Typical hours of operation of our company Vaccines Customer Center are 8AM - 7PM EST, Monday - Friday. With the hours aligned to the geographical time zone (easter, Central, Mountain, Pacific). The MVCC provides vaccine information and support to customers across time zones, as a result job hours vary depending on territory assignments.
• For all our company employees, please initiate a discussion with your manager to review your interest in this opportunity and to determine alignment (readiness/availability) with your Employee Development Plan.

Account Management & Contracting

• Understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches. This includes conducting customer business reviews with appropriate stakeholders discussing the financial impact of contracts and progress/ results of targeted vaccine programs and previously identified opportunities to improve customer benefits.
• Maintain complete knowledge and understanding of our company's contract terms and conditions.-Apply knowledge of contracts and historical ordering patterns to optimize vaccine purchases for customers and appropriate inventory in support of office protocols, vaccination goals, and seasonality in patient origination.
• Establish and track account performance metrics to evaluate progress and performance, and to assess opportunity and need to adjust plans and associated tasks.
• Apply knowledge of full portfolio of our company's vaccines, competitive brands, immunization recommendations and protocols to support the integration of a standard of care and the development and establishment of vaccination protocols.
• Manage customer supply, product transition, and back-order challenges and communications.

Sales Acumen

• Build trust with customers and demonstrate value in selling situations to deliver high-quality engagements or interactions that deliver products/ solutions with the common goal of improving health outcomes in pediatric, adolescent, and adult populations and across customer segments. Work cross functionally with each Field Sales counterpart to provide support and resources that assist customers in achieving health outcomes.
• Collaborate with customers through solid relationship management skills and leverage customer insights to provide appropriate information and solutions.
• Change customer behaviors by understanding beliefs and experiences and providing appropriate insight that creates a different experience.
• Create a compelling and logical rationale for the value of Company Vaccines (clinical) and Commercial Offers in support of patient health & wellness.
• Ask strategic, insightful questions to obtain information on customer healthcare needs, use the insights to position Company vaccines and commercial offers.

Customer Segmentation & Targeting

• Divide assigned customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively, allocate promotional resources, and drive execution of commercial plans.
• Evaluate and prioritize business across assigned customer segments.
• Apply customer insights to effectively and differentially allocate marketing and field resources that drive execution of sales and marketing plans.
• Communicate our Company's Vaccine clinical information and Commercial Offers in a way that is meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer's needs.

Position Qualifications

Education

• Bachelor's degree with 0-3 years Sales experience OR a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).
• Valid Driver's license.

Required Skills

• Demonstrated aptitude to excel in current or previous educational or professional roles.
• Ability to work both independently and within a team environment.
• Strong organizational and time management skills
• Excellent interpersonal and communication skills