Customer Renewal Specialist (Bilingual Spanish Required)

Tech Sales Jobs; Tampa (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Onsite in Midtown Tampa

Bonuses

Flexible PTO

401(k) with match

Health insurance

Parental leave

Life insurance

Disability insurance

Team events

Casual dress code

Diversity & inclusion

Job summary

TeamViewer is recruiting for a retention specialist based in Midtown Tampa, FL. Focus is on loyalty, retention, and providing solutions to meet customer needs. You will retain renewal accounts, cross-sell, and demonstrate software value to customers.

The ideal candidate is bilingual (English/Spanish), possesses a college degree or relevant experience, and has a proven quota attainment record within a SaaS environment. Onsite role with competitive compensation and benefits.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Experience in Collections/Retention within a B2B SaaS environment is a plus.
• Strong written and verbal communication skills.
• Proven track record of meeting or exceeding quotas.

Responsibilities

• Retain customer renewal accounts and cross-sell into different product groups.
• Demonstrate the value of our software vs competitors.
• Answer basic questions about setup and product functionality.
• Promptly respond to email/ticket requests to retain customers.
• Convert termination or cancellation requests into win-back opportunities.
• Maintain accurate submission of required documentation and records in CRM/ticket systems.
• Maintain a productivity level consistent with the team.

Skills

Bilingual English/Spanish

Written & verbal communication

Negotiation & conflict resolution

Time management

Quota attainment

Education

College degree or 1 year SaaS/Retention experience

Tools

Freshdesk

Microsoft Office / CRM tools

Job description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Are you ambitious, sales-driven and love building relationships with a diverse range of customers? Then join our Retention team and help us grow and retain our customers. The focus is on loyalty, retention, and providing solutions to meet customer needs.

• Retain customer renewal accounts and cross-sell into different product groups
• Demonstrate the value of our software vs other competitors
• Answer basic questions about setup and product functionality
• Promptly respond to email/ticket requests to retain customers
• Convert termination or cancellation requests into win-back opportunities
• Deliver prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (Ticket system, CRM)
• Maintain a productivity level that is consistent and at least on average with the team

Qualifications:

• English and Spanish - Business Level Fluency Required
• College Degree or minimum of 1 year of directly related experience, (Collections/Retention B2B, SaaS environment)
• Well-developed written and verbal communication skills
• Negotiation and conflict resolution - the ability to handle escalated customer interactions
• Time management- the ability to multi-task and handle a high volume of calls, tickets, emails, etc.
• Proficient in Microsoft Suite products and CRM tools, (Freshdesk)
• Proven record of hitting and exceeding quotas

What we offer:

• Work location is Onsite in Midtown Tampa, FL
• Competitive compensation and bonuses
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and business casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.