Customer Relationship Liaison, El Paso - (Company Vehicle)

Apria; Las Cruces (NM); On-site; USD 28,047 - 46,645; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) eligible after one year

Employee stock purchase plan

Tuition reimbursement

Job summary

A healthcare services provider in Las Cruces seeks a Customer Relationship Liaison. This entry-level role focuses on maintaining relationships with patients and accounts, ensuring they have the required home healthcare equipment. Candidates must have a high school diploma, at least two years of related experience, and a valid driver’s license. The position offers a competitive hourly wage and full-time employment.

Qualifications

• At least 2 years of related experience required.
• Minimum of three years driving history required.
• Must be at least 21 years of age at the time of hire.

Responsibilities

• Acts as a single point of contact for specific accounts.
• Responds to customer needs and complaints in a timely manner.
• Coordinates patient services with physicians and medical groups.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Customer Relationship Liaison - Driving (Company Vehicle)

2 days ago Be among the first 25 applicants

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor Teammate Benefits Include

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

The anticipated hourly range for this position is $20.36 - $33.86. The actual compensation offered may vary based on job‑related factors such as experience, skills, education, and location.

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

Job Summary

This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.

Essential Duties And Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow‑up functions with the account, post set‑up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
• Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
• Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
• Troubleshoots any issues that may arise with the medical groups and any relevant on‑site departments.
• Assists medical groups and/or other provider groups to understand the products and services available under the contract.
• Assists in the utilization process as well as transitioning members related to capitation switch‑outs.
• Coordinates patient services with physicians and medical groups.
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Participates in the institution’s quality assurance/performance improvement initiatives as requested.
• Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
• Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
• May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
• Responds to emergency calls and related needs as needed during regular business hours and on an On‑Call basis.
• Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
• Operates company vehicle (non‑CDL) in accordance with the essential job functions.
• Sets‑up and delivers home healthcare products and services.
• Performs other duties as required.

Education And/or Experience

• High School diploma required.
• At least 2 years of related experience required.
• Minimum of three years driving history required.
• Must be at least 21 years of age or older at the time of hire.
• Demonstrated ability to build and maintain solid working relationships with internal and external customers.
• Learn and comply with all Department of Transportation, Transportation Safety Management (TSM) requirements applicable for the safe and compliant use of Apria vehicles.
• Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
• Geographically located within the assigned territory.

Certificates, Licenses, Registrations or Professional Designations

• Must possess a valid driver’s license.

Skills, Knowledge And Abilities

• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility

Computer Skills

• Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). In addition:

• Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand‑held device, telephone and use a document imaging system and manipulate documents.
• Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
• Employee continually engages in activities that require talking and hearing.
• This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
• The employee must be able to safely operate and possess and maintain a valid driver’s license, specific to vehicle operated in the conduct of this job.
• Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.
• The position requires occasional lifting and/or moving items up of to 25 pounds frequently and occasionally up to 40 lbs.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
• The noise level in the work environment varies based on the locations or activities proximate to which can range from low to high.
• There is moderate exposure to dust, fume, mists and odors.
• Temperature ranges from normal indoor climate‑controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
• General lighting is generally provided via fluorescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.
• May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.
• Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.

Apria Healthcare is committed to hiring veterans and military spouses.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitals and Health Care, Transportation, Logistics, Supply Chain and Storage, and Warehousing and Storage