Customer Relations Specialist SED

Crane Pest Control Inc.; Conyers (GA); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Training program

Job summary

Orkin is seeking a Customer Relations Specialist in Conyers, GA to deliver top-notch service and organize efficient routes for our technicians. The role emphasizes empathy, accuracy, and accountability in a fast-paced environment.

You will handle inquiries, schedule visits, and maintain customer data while participating in training programs to grow within a nationally recognized pest-control leader.

Qualifications

• Previous experience in customer service or sales preferred.
• High school diploma or equivalent is required.
• Excellent interpersonal and communication skills.
• Basic computer skills with various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer inbound calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and optimize schedules.
• Schedule appointments to minimize drive time for technicians.
• Identify customer concerns and evaluate needs through active listening.
• Maintain customer data with accurate call details and outcomes.
• Reschedule unserviced accounts within 24 hours.
• Support quality assurance processes and protect customer privacy.

Skills

Customer service

Sales

Interpersonal skills

Computer skills

Microsoft Office

Attention to detail

Time management

Education

High School Diploma or equivalent

Job description

Overview

PAY RANGE $17 TO $20 AN HOUR

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Relations Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You’ll have more than a job— you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Responsibilities

As a Customer Relations Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will…

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information

What type of benefits will you receive?

• Competitive earnings starting at $17- $20per hour
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
• Be able to regularly lift and/or move up to 25 pounds

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer