Customer Relations Specialist SED

Rollins, Inc.; Atlanta (GA); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401(k) matching

Paid time off

Employee discounts

Tuition reimbursement

Company training

Job summary

Orkin, a leader in pest management, is hiring a Customer Service Specialist in Atlanta. You will manage incoming calls, schedule visits, and optimize routes to improve service efficiency while maintaining accurate customer data and ensuring privacy.

You will work in a team environment with training provided, handling multiple tasks and prioritizing customer satisfaction. The role emphasizes empathy, integrity, and a service mindset.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and schedule service appointments
• Navigate Windows-based and Web-based systems to track routes and optimize schedules
• Schedule appointments for technicians to minimize drive time
• Identify customer concerns through listening and questioning
• Maintain customer database with accurate information
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes and safeguard privacy

Skills

Customer Service

Interpersonal skills

Communication skills

Attention to detail

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Overview

PAY RANGE $17 TO $20 AN HOUR

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Responsibilities

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments


• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!


• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate


• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs


• Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results


• Reschedule unserviced accounts within 24 hours


• Participate in quality assurance processes, programs, and initiatives


• Safeguards customer’s privacy and other proprietary information

What type of benefits will you receive?

• Competitive earnings starting at $17 - $20 per hour


• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance


• 401(k) plan with company match, employee stock purchase plan


• Paid vacation, holidays, and sick leave


• Employee discounts, tuition reimbursement, dependent scholarship awards


• Industry leading, quality, comprehensive training program

Why should you choose Orkin?

• Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers


• The Pest Management Industry is growing – and is a recession resistant line of business


• You have a service-oriented mindset that leads you to build loyalty and trust with clients


• You hold yourself responsible to commitments


• You value being part of a team


• You want to join a company that supports the community


• Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. , (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the Best in Pests?

Qualifications

What do you need to be successful?

• Previous experience in Customer Service or Sales preferred


• High School Diploma or equivalent required


• Excellent interpersonal and communication skills


• Basic computer skills in various software and web-based applications


• Proficient in Microsoft Office


• Strong attention to detail and follow through


• Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time


• Be able to regularly lift and/or move up to 25 pounds

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer