Customer Relations Specialist - Eurofins Built Environment Testing East - Cherry Hill, NJ

Eurofins; Cherry Hill Township (NJ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Life and disability insurance

401(k) with company match

Paid holidays

Paid time off

Dental and vision options

Job summary

Eurofins Built Environment Testing East in Cherry Hill, NJ is seeking a Customer Relations Specialist to facilitate day-to-day communications between clients and laboratories, ensuring an exceptional client experience and maintaining data in LIMS and CRM.

Responsibilities include handling inbound/outbound inquiries by phone and email, guiding walk-in clients, updating project data, and collaborating with lab staff to resolve issues.

Qualifications

• Excellent written and verbal communication skills.
• Active listening and client-focus.
• Computer literate (Office suite, CRM).
• Prioritization and on-time execution of tasks.
• Process improvement and problem-solving.
• Demonstrated ability to sell solutions through listening.
• Strong interpersonal skills and teamwork.

Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Advise walk-in clients about service information and project preparation.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
• Ability to assist with administrative tasks as necessary.
• Teamwork is the foundation of success; perform other tasks across departments.

Skills

Communication skills

Active listening

Client focus

Computer skills

Prioritization

Process improvement

Problem solving

Sales skills

Interpersonal skills

Proactivity

Team player

Thrive under pressure

Growth mindset

Education

HS Diploma or equivalent

Tools

CRM

Office suite

Adobe PDF

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Do you have customer service and data entry experience? Interested in working in a laboratory setting? Eurofins Built Environment Testing East is seeking a Customer Relations Specialist for our new Cherry Hill, NJ location.

Position Summary

Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments.

Essential Duties and Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Advise walk-in clients about service information and project preparation.
• Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
• Unpack shipments and document receipt of sample.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
• Ability to assist with administrative tasks as necessary.
• Teamwork is the foundation of success at Eurofins; will perform other tasks as needed across departments.

Basic MinimumQualifications (BMQ)

Education/Experience (BMQ)

• HS Diploma or equivalent
• Customer service experience 1-2 years

Ability and/or Skills (BMQ)

• Excellent written and verbal communication skills
• Active listening
• Client-focus
• Computer literate (Office suite, Adobe PDF, CRM)
• Prioritization and on-time execution of tasks
• Process improvement
• Problem-solving and solution orientation
• Demonstrated ability to sell solutions as a result of active listening
• Strong interpersonal skills (people, social, emotional intelligence)
• Proactivity
• Team player who can self-motivate
• Performs well under pressure; thrives in fast-paced environment
• Growth mindset

Additional information

Requirements

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time Monday - Friday 9:00 am - 5:00 pm.

Pay range: $21-25/hr

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

*The benefits package offered will vary based on the employee's full-time or part-time regular status.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

We support your development!

Eurofins companies are committed to supporting your career development.

We embrace diversity!

Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!

At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler.

Find out more in our career page: https://careers.eurofins.com/

Company description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.