Customer Relations Specialist

Rollins, Inc.; Orange (CT); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan with company match

Paid vacation and holidays

Job summary

Rollins, Inc. is seeking a Customer Service Specialist to join Connecticut Pest Elimination in Orange, Connecticut. This full-service Pest Control company offers a unique opportunity to provide excellent customer service while ensuring efficient operations. This role involves answering customer calls, scheduling service appointments, and maintaining service records.

The ideal candidate will excel in a fast-paced environment with strong attention to detail, communication skills, and prior customer service experience.

Qualifications

• Prior experience in customer service or sales preferred.
• Basic computer skills in various software and web-based applications.
• Ability to manage time efficiently.

Responsibilities

• Answer and make calls to schedule and follow up on service appointments.
• Navigate Windows-based & Web-based systems for scheduling.
• Monitor and update customer database with accurate information.
• Safeguard customer's privacy and proprietary information.

Skills

Customer service experience

Strong communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Connecticut Pest Elimination is a full-service Pest Control company servicing both businesses and residences throughout the state of Connecticut. We offer great home protection plans to help preserve the value of your home! Also, we specialize in rodents, wildlife, and various insects including Bed Bugs, Termites, Roaches, Carpenter Ants, Bees, Fleas, and more! Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

Apply today in minutes from any device for a chance to expand your knowledge, grow your career, and increase your financial opportunities!

Responsibilities

As a Customer Relations Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer's privacy and other proprietary information.

Benefits

• Starting pay rate is $20.00 to $23.00 USD hourly.
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, dependent scholarship awards.
• Industry leading, quality, comprehensive training program.

Why Connecticut Pest Elimination?

• Connecticut Pest Elimination is an award‑winning brand with over 25 years of industry experience.
• We’re a local brand backed by Rollins Inc., a leading, global company that provides pest control services through its subsidiaries and franchises!
• We take tremendous pride in caring for our employees, customers, and our community. We can’t wait to learn more about you!

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable federal, state and local laws.

Work Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations. Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds.

Connecticut Pest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer.