Customer Relations Specialist

ACG Hospice; Columbia (SC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Tuition Reimbursement

Immediate Access to Paid Time Off

Matching 401K

Annual Merit Increases

Years of Service Award Bonuses

Mental Health and Counseling Programs

Dental and Orthodontic Coverage

Vision Insurance

Health Care with Low Premiums

HSA $500 Matching

Short-term and Long-term Disability

Access to Virtual Health & Wellness

Fertility Assistance Program

Job summary

Agape Care Group is seeking a Customer Relations Specialist to coordinate referrals and maintain communication between clinical supervisors and the agency. You will be a key player in ensuring patients have a smooth referral process and timely access to care, with opportunities for growth within a supportive leadership team.

The role emphasizes compassionate service, collaboration with care teams, and a commitment to helping hospice patients receive the best possible care.

Qualifications

• A heart to serve patients and families and a passion for providing the best possible care.
• Education: Associate degree preferred
• Experience: 1+ year in healthcare; customer service and office management preferred
• Required: Reliable transportation; ability to sit, stand, bend and lift at least 25 lbs

Responsibilities

• Coordinate referrals between clinical supervisors and the agency.
• Ensure patients have a smooth referral process and timely access to care.

Skills

Organizational skills

People skills

Leadership

Communication

Customer service

Education

Associate degree

Job description

Overview

Join Our Team as a Customer Relations Specialist Do you have strong organizational and people skills? Are you a leader committed to getting hospice patients the care they deserve? We are looking for a customer relations specialist committed to serving our patients with compassion and integrity.

Overview

Join Our Team as a Customer Relations Specialist Do you have strong organizational and people skills? Are you a leader committed to getting hospice patients the care they deserve? We are looking for a customer relations specialist committed to serving our patients with compassion and integrity. As a customer relations specialist, you will be responsible for coordinating referrals and maintaining communication between clinical supervisors and the agency. Most importantly, you’ll be a key player in ensuring patients have a smooth referral process and get timely access to the care they need. And just like all of our team members, our customer relations specialists have access to our supportive leadership team and professional development opportunities with plenty of room for advancement.

We’re Offering Even More Great Benefits When You Join Our Team!

• Tuition Reimbursement


• Immediate Access to Paid Time Off


• Employee Referral Program Bonus Eligibility


• Matching 401K


• Annual Merit Increases


• Years of Service Award Bonuses


• Financial and Legal Assistance Program


• Mental Health and Counseling Programs


• Dental and Orthodontic Coverage


• Vision Insurance


• Health Care with Low Premiums


• $500 Matching Health Savings Account


• Short-term and Long-term Disability


• Access to Virtual Health & Wellness


• Fertility Assistance Program

About Agape Care Group

As a regional leader in hospice and palliative care, Agape Care Group proudly serves patients through its family of care providers — Agape Care South Carolina, Georgia Hospice Care, Hospice of the Carolina Foothills in North Carolina, and ACG Hospice in Alabama, Kansas, Louisiana, Missouri, Oklahoma, and Virginia. The company’s employees are committed to serving with love those touched by an advanced illness, providing comfort and support through compassionate care and meaningful experiences. At any location within our company, you\'ll find a career that means something. You\'ll not only have the opportunity to use your skills to make a real difference, but you\'ll also be part of an inclusive, respectful work environment filled with peers who have answered the call to care for others.

Our Company Mission

Our mission is to serve with love, providing comfort and support through compassionate care and meaningful experiences. For our team members, these aren’t empty words. In every interaction, no matter how big or small, we’re dedicated to providing a superior experience for patients facing life-limiting illnesses and their families.

Qualifications

• A heart to serve patients and families and a passion for providing the best possible care


• Education: Associate degree preferred


• Experience: Minimum of 1-year experience in a health care setting. Customer Service and office management experience preferred


• Required: Reliable transportation. Ability to sit, stand, bend, move intermittently and lift at least 25 lbs

We’ve worked hard to build a caring culture of integrity, communication, diversity and positive experiences, and we’d love for you to join our team.

• Pay is determined by years of experience and location.