Customer Relations Sales Specialist

Bish's Group; Iowa (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K matching

Life insurance

Gym membership

Advancement opportunities

RV Borrowing Program

Team culture

Job summary

Bish’s RV is seeking a Customer Relations Specialist in Urbana, IA to deliver a relationship-driven customer experience and guide customers toward the right RV solutions. You’ll learn customer needs, present options, and move conversations toward confident purchases and referrals.

The role emphasizes building a pipeline, staying organized, and following up across calls, texts, and emails within a high-performance culture. Medical, 401K, and growth opportunities are offered.

Qualifications

• Strong people skills and ability to start conversations confidently.
• Customer-first mindset with ability to guide and influence decisions.
• Competitive drive with a track record of performance and results.
• Ability to stay organized and manage multiple conversations concurrently.

Responsibilities

• Welcome customers in a natural, helpful, and professional manner.
• Ask questions to understand lifestyle, needs and buying motivations.
• Present RV options, features and add-ons clearly.
• Guide customers from first interaction to final decision.
• Maintain ongoing follow-up via phone, text, and email.

Skills

People skills

Customer focus

Sales mindset

Organization

Positive attitude

Tools

CRM system

Job description

Bish's RV CenterPoint/Urbana
5376 Hutton Dr
Urbana, IA 52345, USA

Description

We’re looking for a Customer Relations Specialist to join our team—someone who thrives on connecting with people, understanding their goals, and helping guide them toward the right solution. This role is centered around creating an exceptional customer experience while also driving results. You’ll work directly with customers to learn what they’re looking for, walk them through options, and help them move forward with confidence. If you enjoy working with people, staying busy, and being rewarded for your impact, this is a great opportunity to build a high-income career in a fast-growing industry. This is a performance-driven role with strong earning potential for individuals who enjoy working with people and taking ownership of their results.

Key Objectives

• Deliver an outstanding, relationship-driven customer experience
• Understand customer needs and guide them toward the right RV and solutions
• Drive results through consistent follow-up, communication, and customer engagement

Responsibilities

• Welcome and engage customers in a way that feels natural, helpful, and professional
• Ask the right questions to understand lifestyle, needs, and buying motivations
• Present RV options, features, and add-ons in a clear and engaging way
• Guide customers through the full experience—from first interaction to final decision
• Maintain consistent follow-up with customers via phone, text, and email
• Manage and prioritize your pipeline using our CRM system
• Build relationships that lead to repeat business and referrals
• Stay organized, proactive, and accountable to your individual performance

What You’ll Bring

• Strong people skills—you’re comfortable starting conversations and building trust
• A customer-first mindset with a natural ability to guide and influence decisions
• Competitive drive and desire to be rewarded for your performance
• Ability to stay organized and manage multiple customer conversations at once
• Positive attitude and willingness to learn
• Background in customer service, hospitality, retail, or sales is a plus

Expected Results

• Consistently deliver a high-quality customer experience
• Build and maintain an active pipeline of customers
• Convert customer interactions into successful outcomes (purchases + referrals)
• Meet or exceed individual performance and revenue goals
• Become knowledgeable and confident in product offerings and industry trends

Resources

• CRM system to manage leads, follow-ups, and customer communication
• Hands-on training to build product knowledge and sales confidence
• Leadership support and coaching to help you grow your performance
• Access to a wide range of inventory and tools to support each interaction

Who we are

Bish’s RV is one of the largest family-owned RV dealers in the country. Weare dedicated to providingquality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization areoutstandingand our dedication to each employee’s success is unparalleled.

We are looking for top performers who sethigh expectationsfor themselves and are willing to put inthe timeand effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• RV Borrowing Program
• Access to a partner insurance agency for personalized quotes and coverage guidance for home, auto, RV, and specialty insurance products
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable frompreviousmilitary occupations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.