Customer Relations & Retention Specialist - Flexible Schedule

Craig Dewhurst State Farm Insurance Agency; Saint Augustine (FL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Birthdays off

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Craig Dewhurst - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support agency growth in St Augustine, FL. You will handle inquiries, update records, and coordinate with the team to resolve issues while maintaining community relationships.

Ideal candidates are customer-focused and empathetic, with strong communication and problem-solving skills.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Customer service

Problem solving

Stress management

Job description

Craig Dewhurst - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support agency growth in St Augustine, FL. You will handle inquiries, update records, and coordinate with the team to resolve issues while maintaining community relationships.

Ideal candidates are customer-focused and empathetic, with strong communication and problem-solving skills.