Customer Relations Representative - State Farm Agent Team Member

Shaneswan; Winter Garden (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic insurance agency as a Customer Relations Representative where your customer service skills will shine. In this role, you will create exceptional client experiences, resolve inquiries, and support community needs. The position offers opportunities for internal growth, making it ideal for driven and sales-minded individuals. If you are empathetic and customer-focused, this is the perfect opportunity to enhance your career while contributing to a successful team. Enjoy a flexible schedule and a competitive salary in a supportive environment that values your contributions.

Benefits

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.

Responsibilities

• Manage customer inquiries and resolve issues effectively.
• Maintain client records and assist with retention strategies.

Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Stress Management

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Shane Swan - State Farm Agent, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.