Customer Relations Representative - State Farm Agent Team Member

Russel Williams - State Farm Agent; West Linn (OR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Russel Williams - State Farm Agent recherche un Représentant des Relations Clients. Ce rôle consiste à offrir une expérience client exceptionnelle tout en résolvant des demandes et en coordonnant les efforts avec d'autres membres de l'équipe. Les candidats idéaux doivent être axés sur le service et prêts à évoluer au sein de l'agence.

Qualifications

• Compétences en communication et résolution de problèmes.
• Expérience en service à la clientèle souhaitée.
• Capacité à gérer des situations stressantes avec calme.

Responsibilities

• Gérer les demandes des clients et résoudre les problèmes.
• Maintenir les dossiers clients et mettre à jour les informations.
• Assister aux stratégies de rétention des clients.

Skills

Communication

Problem-solving

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Russel Williams - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.