Customer Relations Representative - State Farm Agent Team Member

State Farm; Seven Valleys (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading insurance agency in Pennsylvania is seeking a Customer Relations Manager to enhance customer experience and support agency growth. The ideal candidate possesses strong communication and problem-solving skills, and is capable of managing customer inquiries effectively. This position offers opportunities for internal advancement for driven individuals and focuses on customer satisfaction in a fast-paced environment.

Benefits

Life insurance

Bonus based on performance

Competitive salary

Paid time off

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under pressure

Job description

Benefits:

• Life insurance
• Bonus based on performance
• Competitive salary
• Paid time off

ROLE DESCRIPTION:

As a Customer Relations Manager with Dan Martin State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.