Customer Relations Representative - State Farm Agent Team Member

Miles Finch - State Farm Agent; Overland Park (KS); On-site; USD 50,000 - 60,000; Full time

Job summary

A successful insurance agency in Overland Park is seeking a Customer Relations Representative to enhance customer experiences and support the agency's growth. Responsibilities include managing inquiries, maintaining customer records, and coordinating with team members to ensure satisfaction. The suitable candidate should possess strong communication and problem-solving skills, and prior customer service experience is preferred. This position offers a competitive salary along with various benefits including opportunities for advancement and a flexible schedule.

Benefits

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Experience in customer service preferred.
• Strong communication and problem-solving skills are essential.
• Ability to handle stressful situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication skills

Problem-solving skills

Ability to handle high-stress situations

Job description

Responsive recruiter

Replies within 24 hours

Benefits :

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION :

As a Customer Relations Representative - State Farm Agent Team Member with Miles Finch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS :

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation : $50,000.00 - $60,000.00 per year

We're Hiring!

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. If you want to make an impact, see immediate success, we could be the place for you!

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.

Seeking Currently Licensed Applicants Only

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.