Customer Relations Representative - State Farm Agent Team Member

Marcussykora; Missouri; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Relations Representative to join their dynamic team. This role is pivotal in creating exceptional customer experiences that drive the success of the agency. You'll be responsible for managing customer inquiries, resolving issues, and maintaining customer records while collaborating with team members to enhance satisfaction. Ideal candidates will possess strong communication and problem-solving skills, thriving in a fast-paced environment. This position offers opportunities for growth and advancement in a supportive and customer-focused atmosphere, making it a perfect fit for those passionate about helping others.

Benefits

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.

Responsibilities

• Manage customer inquiries and resolve issues effectively.
• Coordinate with departments to ensure customer satisfaction.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Stress Management

Job description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Marcus Sykora - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.