Customer Relations Representative - State Farm Agent Team Member

Andy4insurance; Michigan; On-site; USD 36,000 - 60,000; Full time

Job summary

A local insurance agency in Ypsilanti, MI seeks a Customer Relations Representative to enhance client experiences and support community members. The ideal candidate is dedicated to customer service, possesses excellent communication skills, and is proactive in problem-solving. This full-time role offers competitive compensation between $36,000 and $60,000 annually, along with benefits and growth potential.

Benefits

Hourly pay plus commission/bonus

Growth potential within the office

Paid time off

Qualifications

• Excellent communication skills to assist customers and coordinate with other agency team members.
• Able to effectively relate to customers and anticipate their needs.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt and accurate customer service for inquiries about insurance.
• Use communication skills to efficiently meet customer needs.

Skills

Dedicated to customer service

Effective communication

Proactive problem-solving

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Ypsilanti, MI

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Andy Stewart - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation $36,000.00 - $60,000.00 per year

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