Customer Relations Representative - State Farm Agent Team Member

Titoresendez; Harlingen (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Titoresendez in Harlingen, Texas is seeking a Customer Relations Representative for their State Farm Agent team. In this role, you will create exceptional customer experiences, manage inquiries, and coordinate with agency team members to support the community.

The ideal candidate will possess strong communication and problem-solving skills, and the desire to excel in customer service. The company offers benefits including health insurance, flexible schedules, and training & development opportunities.

Qualifications

• Excellent communication and problem-solving skills are essential for this role.
• Experience in customer service is preferred but not mandatory.
• Ability to handle high-stress situations calmly is crucial.

Responsibilities

• Manage customer inquiries and resolve issues efficiently.
• Maintain and update customer records as necessary.
• Assist with strategies to retain customers.
• Coordinate with other departments to enhance customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with Tito Resendez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.