Customer Relations Manager

Spee Dee Delivery Service, Inc.; Des Moines (IA); On-site; USD 70,000 - 92,500; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off (PTO)

Employee Assistance Program

401(k) Plan

Quarterly Bonuses

Job summary

Spee Dee Delivery Service, Inc. is looking for a Customer Relations Manager to lead and support the Customer Relations team. This role involves ensuring the shipping needs of potential and current customers are met, while also overseeing team performance and strategic planning.

The ideal candidate should possess at least 5 years of experience in sales or marketing, excellent communication and management skills, and be proficient with customer service principles. Benefits include health insurance and 401(k) plan.

Qualifications

• 5+ years of sales and/or marketing experience preferred.
• Hold a valid Driver's License with a good driving record which meets company standards.

Responsibilities

• Lead and motivate a team of Customer Relations Consultants.
• Design and implement strategic plans to reach goals.
• Know rules and regulations regarding specific freight.
• Conduct performance evaluations that are timely and constructive.
• Frequent travel is required.

Skills

Excellent management and supervisory skills

Excellent verbal and written communication skills

Extensive knowledge of customer service procedures and principles

Public speaking skills

Attention to detail and accuracy

Ability to coach and mentor others

Ability to solve problems and resolve conflicts

Proficient in Microsoft Office Suite

Education

High school diploma or equivalent

Bachelor's degree in Sales, Marketing, or related field

Job description

Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and have expanded throughout the Midwest.

Job Summary

The Customer Relations Manager will oversee the Customer Relations Consultants in their day-to-day operations and ensure our potential and current customers' shipping needs are being met.

Hours and Wages

• Exempt salary position
• Starting wage: $70,000-92,500 per year, based on relevant years of experience, education, certifications, and comparison to other employees already in this role

Duties and Responsibilities

• Lead and motivate a team of Customer Relations Consultants
• Design and implement strategic plans to reach goals
• Knowledge of rules and regulations regarding tobacco, firearms, alcohol and other freight that may have federal guidelines
• Identify opportunities for overall department cost efficiencies and improvements
• Conduct monthly, quarterly, and yearly reports for management
• Participate in organizing and leading weekly meetings and communicate goals and assignments
• Attend and participate in trade shows, marketing and sales events, and forums
• Conduct performance evaluations that are timely and constructive
• Hire, train, discipline, and onboard new staff
• Frequent travel is required
• Perform other related duties as assigned

Skills and Abilities

• Excellent management and supervisory skills
• Excellent verbal and written communication skills
• Extensive knowledge of customer service procedures and principles
• Public speaking skills
• Attention to detail and accuracy
• Ability to coach and mentor others
• Ability to solve problems and resolve conflicts while maintaining a professional and calm demeanor
• Proficient in Microsoft Office Suite or similar software

Education and Experience

• At least 18 years of age
• High school diploma or equivalent required
• Bachelor's degree in Sales, Marketing, or other related field preferred
• 5+ years of sales and/or marketing experience preferred
• Hold a valid Driver's License with a good driving record which meets company standards

Physical Requirements

• Ability to work with all types of freight which include, but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animals

Benefits

• Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.

Spee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status. Must be able to pass a criminal background check.