Customer Relations Associate

Bass Pro Shops; Woodbury, Northern (MN, KY); Hybrid; USD 21,000 - 24,000; Full time

Benefits offered by this job

Discounts on retail merchandise

401k Retirement Savings

Paid holidays

Paid vacation

Health Savings Account

Job summary

Bass Pro Shops in Woodbury, MN is seeking a Customer Relations Associate to greet customers, answer questions, process returns and exchanges, and help shoppers find products.

You will secure firearms with trigger locks, check in vendors, and promote programs like CLUB Membership and In-Store Pick-up while maintaining a clean, well-stocked work area.

Starting pay ranges from $15.00 to $17.75 per hour with full-time benefits including discounts, health and retirement plans.

Qualifications

• Minimum education: high school diploma or equivalent.
• Ability to calculate discounts and make change.
• Friendly, professional communication with customers and colleagues.
• Develops and maintains effective working relationships with management and staff.
• Operates a computerized POS register system.

Responsibilities

• Greet customers and provide friendly, prompt service.
• Process returns and complete refund/exchange paperwork.
• Secure firearms with trigger locks as required.
• Check in vendor representatives and manage visitor badges.
• Promote programs such as CLUB Membership and In-Store Pick-up.
• Maintain a clean, stocked work area and follow policies.

Skills

Customer service

Cash handling

POS system

Communication

Teamwork

Education

High school diploma

Tools

POS system

Job description

POSITION SUMMARY

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

ESSENTIAL FUNCTIONS

Secures all firearms brought into the store with trigger locks.

Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.

Greets all customers as they enter the store in a friendly and outgoing manner.

Handles customer's merchandise returns; complete refund / exchange paperwork.

Sorts returns by category and return to proper area.

Sells appropriate Hunting and Fishing Licenses.

Handles and administers all incentive and reward programs.

Remains product knowledgeable.

Remains aware of advertised sales.

Keeps work area clean, neat and well stocked with supplies.

Follows all Company Policies and Procedures.

Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs making product recommendations based off this analysis promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.

ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS

Minimum Degree Required: High school diploma or equivalent experience.

KNOWLEDGE, SKILLS, AND ABILITY

Ability to calculate figures such as discounts and make change to customers

Ability to communicate in a friendly and professional manner to our customers and other associates

Ability to establish and maintain effective working relationships with Management, coworkers and customers

Ability to operate computerized Point of Sale register system

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

Constantly stand and/or walk during shift

Constantly communicate with others to exchange information

Constantly repeat motions that may include the wrists, hands and/or fingers

Occasionally ascend or descend ladders, stairs, ramps, etc.

Occasionally work in low or high temperatures

Occasionally work in noisy environments

Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)

INDEPENDENT JUDGEMENT

Performs tasks and duties under general supervision, using established procedures and innovation.

Chooses from limited alternatives to resolve problems.

Occasional independent judgment is required to complete work assignments.

Often makes recommendations to work procedures, policies, and practices.

Starting Pay Rate

$15.00 - $17.75

Full Time Benefits Summary

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more!

Equal Employment Opportunity

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

About Bass Pro Shops

Cabela's About Bass Pro Shops Bass Pro Shops is North America's premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a "best-of-the-best" experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America's Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as "one of America's Best Employers."