Customer Relations Associate

Bass Pro Shops; Tacoma (WA); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k

Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Washington state seeks a Customer Relations Associate to greet customers, assist with purchases, process returns, and promote store programs while maintaining a friendly, knowledgeable service standard.

You will help secure firearms, check vendor visitors, operate the POS system, and contribute to a safe, enjoyable shopping experience through product knowledge and adherence to company policies.

Qualifications

• High school diploma or equivalent required.
• Ability to calculate discounts and make change.
• Ability to communicate in a friendly and professional manner.
• Ability to establish and maintain effective working relationships with management, coworkers and customers.
• Ability to operate computerized POS register system.

Responsibilities

• Greet customers promptly and provide friendly service.
• Secure firearms with trigger locks as required.
• Handle merchandise returns and process refunds/exchanges.
• Check in vendor representatives and manage visitor logs/badges.
• Promote store programs including CLUB Membership and In-Store Pick-up.
• Maintain a clean, stocked work area and follow company policies.

Skills

Cash handling

Customer communication

Interpersonal skills

POS operations

Education

High school diploma or equivalent

Tools

POS register system

Job description

POSITION SUMMARY

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

ESSENTIAL FUNCTIONS

• Secures all firearms brought into the store with trigger locks.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Greets all customers as they enter the store in a friendly and outgoing manner.
• Handles customer's merchandise returns; complete refund / exchange paperwork.
• Sorts returns by category and return to proper area.
• Sells appropriate Hunting and Fishing Licenses.
• Handles and administers all incentive and reward programs.
• Remains product knowledgeable.
• Remains aware of advertised sales.
• Keeps work area clean, neat and well stocked with supplies.
• Follows all Company Policies and Procedures.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs making product recommendations based off this analysis promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE / QUALIFICATIONS

Minimum Degree Required: High school diploma or equivalent experience.

KNOWLEDGE, SKILLS, AND ABILITY

• Ability to calculate figures such as discounts and make change to customers
• Ability to communicate in a friendly and professional manner to our customers and other associates
• Ability to establish and maintain effective working relationships with Management, coworkers and customers
• Ability to operate computerized Point of Sale register system

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

• Constantly stand and/or walk during shift
• Constantly communicate with others to exchange information
• Constantly repeat motions that may include the wrists, hands and/or fingers
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Occasionally work in low or high temperatures
• Occasionally work in noisy environments
• Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)

INDEPENDENT JUDGEMENT

• Performs tasks and duties under general supervision, using established procedures and innovation.
• Chooses from limited alternatives to resolve problems.
• Occasional independent judgment is required to complete work assignments.
• Often makes recommendations to work procedures, policies, and practices.

STARTING PAY RATE

$17.13 - $19.75

FULL TIME

Benefits Summary:

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k
• Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

REASONABLE ACCOMMODATIONS

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

ABOUT BASS PRO SHOPS

Bass Pro Shops About Bass Pro Shops Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry‑leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”