Customer Reimbursement Coordinator

Scorpion Therapeutics; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Scorpion Therapeutics seeks a Customer Reimbursement Coordinator to provide direct support to customers with reimbursement inquiries, claims processing, and policy compliance. You will handle multi-channel communications and coordinate with internal teams.

The ideal candidate has 4+ years in customer service or healthcare reimbursement, solid knowledge of payor policies, and experience with reimbursement systems; certification is a plus and accuracy in documentation is essential.

Qualifications

• Associate's degree in healthcare administration, business, or related field.
• 4+ years in customer service or healthcare reimbursement.
• Strong knowledge of reimbursement processes, regulations, and insurance billing.
• Proficient with reimbursement systems, customer support software, and office tools.
• Healthcare reimbursement certification preferred.

Responsibilities

• Respond to customer queries via multiple channels.
• Assist with claims submission.
• Verify benefits.
• Review documentation for accuracy.
• Support appeals/denials.
• Ensure regulatory adherence.
• Maintain detailed records and generate reports.

Skills

Customer service

Reimbursement knowledge

Regulatory compliance

Documentation & reporting

Education

Associate degree in healthcare administration, business, or related field

Tools

Reimbursement systems

Office software

Customer support software

Job description

Role: Customer Reimbursement Coordinator

providing direct support to customers on reimbursement inquiries, claims processing, and policy compliance.

Responsibilities

• respond to customer queries via multiple channels
• assist with claims submission
• verify benefits
• review documentation for accuracy
• support appeals/denials
• ensure regulatory adherence
• maintain detailed records and generate reports

Requirements

• associate's degree in healthcare administration, business, or related field
• 4+ years in customer service or healthcare reimbursement
• strong knowledge of reimbursement processes, regulations, and insurance billing
• proficient with reimbursement systems, customer support software, and office tools
• healthcare reimbursement certification preferred

HighValue

• healthcare reimbursement
• claims management
• insurance policies
• regulatory compliance
• customer service expertise
• experience with reimbursement management systems

WorkSetup

not specified.