Customer Quality Manager

Molex; Fremont (CA); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Educational assistance

Retirement plan

Parental leave

Job summary

Molex in Fremont, CA is seeking a Customer Quality Manager to lead customer complaints and audits. The role faces continuous improvement across high-tech optical products and datacom solutions, with one direct report and collaboration across account teams.

The ideal candidate has quality leadership experience, audit experience, and familiarity with ISO/IPC/Telcordia standards, and will drive issue containment with product teams. This on-site role offers strong benefits.

Qualifications

• Bachelor's degree in Engineering or Engineering Management.
• Experience leading quality leadership/management.
• Experience leading audits.
• Experience monitoring quality for optical/high-tech products or semiconductors.
• Experience maintaining Quality Systems.
• Experience with Telcordia, IPC or ISO standards.

Responsibilities

• Lead resolution activities for customer quality defects and complaints.
• Collaborate with sales, product management, and R&D to meet customer quality requirements.
• Manage project quality reviews with customers and mitigate design-in quality risks.
• Oversee customer quality surveys and technology audits.
• Drive NPIs and complaint investigations with internal teams.
• Coordinate with quality groups to handle complaints and RMAs.

Skills

Quality leadership

Audit leadership

Customer complaints handling

RMA handling

Cross-functional collaboration

Quality systems

Education

Bachelor's degree in Engineering or Engineering Management

Tools

Telcordia standards

IPC standards

ISO standards

Job description

Your Job

We are looking for a Customer Quality Manager that will have the primary responsibility to lead Customer Complaints and the audit process. This person will have one direct report. As the leader, this person will lead the resolution of all Optical customer quality complaints. This person will lead audits, provide final analysis and documentation and drive customer complaints to resolution. In the event of serious quality customer defects, this person will partner with internal product teams to contain and improve quality issues.

This role will be based in our Fremont, CA office.

Our Team

Molex possesses a rich heritage in the optical industry. We provide the highest performing and field-proven wavelength management solutions from components, modules to integrated line-cards. Our team is dedicated to continuous innovation in passive component function integration, miniaturization, and manufacturing automation. We provide cutting edge technology with a comprehensive optical, mechanical, electrical and software integration capabilities enable us to serve the needs of high-density, high-bandwidth, and flexible optical networks.

We serve large, global clients in telecom and datacom industries in providing next generation optical modules to support the growing need for data and communications.

What You Will Do

• Support leadership with resolution activities for customer quality defects and complaints
• Work with account teams (Sales, Marketing, Product Management, Program Management and Advanced Quality) to meet customer quality requirements including product reliability, compliance, safety certification and manufacturing
• Work with account teams to manage project quality review with customer and mitigate quality risks in design‑in activities
• Work with account teams for customers' quality surveys and technology audits
• Provide early involvement and collaboration with R&D for key design‑in projects
• Take the lead for driving NPI complaint investigation
• Work with account teams and quality groups to handle quality complaints and RMAs from key customers
• Facilitate training, share best practices/ lessons learned to understand key customers' needs

Who You Are (Basic Qualifications)

• Bachelor's Degree in Engineering discipline or Engineering Management discipline
• Experience working in quality leadership/management
• Experience leading audit
• Experience in monitoring quality for optical products, high tech or semi conductor for datacom industry
• Experience in maintaining Quality System
• Experience with Telcordia, IPC or ISO standards

What Will Put You Ahead

• Experience on optical connectivity, cables or similar telecommunication devices
• Experience with Customer Relationship Management
• Fluent in Mandarin

For this role, we anticipate paying $150,000 - $180,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).