Customer Quality Manager

Flint Hills Resources; Fremont (CA); On-site; USD 150,000 - 180,000; Full time

Job summary

Molex, a Koch company, seeks a Customer Quality Manager to lead the management of customer complaints and audit processes from the Fremont, CA office. This role will supervise one direct report and partner with internal product teams to contain and improve quality issues across optical datacom products.

You will collaborate with Sales, Marketing, Product Management and R&D on quality requirements, customer surveys, and audits, driving investigations for NPI issues and ensuring design-in quality.

Qualifications

• Bachelor’s Degree in Engineering discipline or Engineering Management discipline.
• Experience working in quality leadership/management.
• Experience leading audit.
• Experience in monitoring quality for optical products, high tech or semi conductor for datacom industry.
• Experience with Telcordia, IPC or ISO standards.

Responsibilities

• Support leadership with resolution activities for customer quality defects and complaints.
• Work with account teams (Sales, Marketing, Product Management, Program Management and Advanced Quality) to meet customer quality requirements including product reliability, compliance, safety certification and manufacturing.
• Work with account teams to manage project quality review with customer and mitigate quality risks in design-in activities.
• Work with account teams for customers’ quality surveys and technology audits.
• Provide early involvement and collaboration with R&D for key design-in projects.
• Take the lead for driving NPI complaint investigation.
• Work with account teams and quality groups to handle quality complaints and RMAs from key customers.
• Facilitate training, share best practices/ lessons learned to understand key customers’ needs.

Skills

Quality leadership

Audit management

Optical/Datacom quality

Standards knowledge (Telcordia/IPC/ISO

Education

Bachelor’s Degree in Engineering or Engineering Management

Job description

We are looking for a Customer Quality Manager that will have the primary responsibility to lead Customer Complaints and the audit process. This person will have one direct report. As the leader, this person will lead the resolution of all Optical customer quality complaints. This person will lead audits, provide final analysis and documentation and drive customer complaints to resolution. In the event of serious quality customer defects, this person will partner with internal product teams to contain and improve quality issues.

This role will be based in our Fremont, CA office.

Our Team

Molex possesses a rich heritage in the optical industry. We provide the highest performing and field-proven wavelength management solutions from components, modules to integrated line-cards. Our team is dedicated to continuous innovation in passive component function integration, miniaturization, and manufacturing automation. We provide cutting edge technology with a comprehensive optical, mechanical, electrical and software integration capabilities enable us to serve the needs of high-density, high-bandwidth, and flexible optical networks.

We serve large, global clients in telecom and datacom industries in providing next generation optical modules to support the growing need for data and communications.

What You Will Do

• Support leadership with resolution activities for customer quality defects and complaints
• Work with account teams (Sales, Marketing, Product Management, Program Management and Advanced Quality) to meet customer quality requirements including product reliability, compliance, safety certification and manufacturing
• Work with account teams to manage project quality review with customer and mitigate quality risks in design-in activities
• Work with account teams for customers’ quality surveys and technology audits
• Provide early involvement and collaboration with R&D for key design-in projects
• Take the lead for driving NPI complaint investigation
• Work with account teams and quality groups to handle quality complaints and RMAs from key customers
• Facilitate training, share best practices/ lessons learned to understand key customers’ needs

Who You Are (Basic Qualifications)

• Bachelor’s Degree in Engineering discipline or Engineering Management discipline
• Experience working in quality leadership/management
• Experience leading audit
• Experience in monitoring quality for optical products, high tech or semi conductor for datacom industry
• Experience with Telcordia, IPC or ISO standards

What Will Put You Ahead

• Experience on optical connectivity, cables or similar telecommunication devices
• Experience with Customer Relationship Management
• Fluent in Mandarin

For this role, we anticipate paying $150,000 - $180,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.