Customer Quality Engineer

knowles; Liberty (SC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Flexible PTO

Paid holidays

Prescription drug plan

401(k) retirement plan

Life insurance

Employee referral program

Job summary

Knowles is seeking a Quality Customer Engineer for our Liberty SC Facility. You will serve as the primary quality contact for clients, conducting root-cause analysis and leading CAPA efforts to prevent defective parts from reaching customers.

You will ensure QMS compliance, coordinate with manufacturing and design teams for continuous improvement, and maintain clear customer communications to escalate issues and drive timely resolutions.

Qualifications

• Bachelor’s degree in Engineering or closely related field.
• 3–6 years in quality control, assurance, or manufacturing.
• Strong knowledge of AS9100 compliance.

Responsibilities

• Serve as the primary point of contact for clients regarding quality issues, concerns, and feedback.
• Apply structured problem-solving methodologies (5-Whys, Fishbone diagrams, Six Sigma) to resolve field failures and internal defects.
• Oversee quality documentation and ensure alignment with regulatory requirements from QMS, specifically AS9100.
• Develop, track, and implement CAPA plans to stop defective parts from reaching customers.
• Collaborate with manufacturing and design teams to prevent process variations and improve product reliability; communicate CIP programs to customers.
• Monitor field warranty data, RMAs, and customer scorecards to mitigate financial impacts; develop Pareto analyses and corrective actions.
• Develop customer relationships and communication channels to improve rapid response to customer quality requests.
• Relay customer feedback and usage data to product and engineering for priorities on improvements, features, and bug fixes.
• Maintain a technical knowledge base and compile reports on issue nature and frequency.
• Oversee inspection and test processes to ensure customer requirements.
• Perform quality reviews of catalyst design-FMEA for compliance with customer requirements and quality records.

Skills

SPC

MSA

Blueprints

Quality

Education

Bachelor’s degree in Engineering

Job description

Knowles

Quality Customer Engineer

Quality

Liberty SC Facility

Occasional

0

FTE

Teresa Owens

Yes

JOB DESCRIPTION

Role and Responsibilities

• Customer Advocacy: Serve as the primary point of contact for clients regarding quality issues, concerns, and feedback.
• Root Cause & Troubleshooting: Apply structured problem-solving methodologies (e.g., 5-Whys, Fishbone diagrams, Six Sigma) to resolve field failures and internal defects.
• Compliance & Deliverables: Oversee quality documentation and ensure alignment with regulatory requirements from QMS and specifically AS9100.
• Corrective Actions: Develop, track, and implement CAPA (Corrective and Preventive Action) plans to stop defective parts from reaching the customer.
• Continuous Improvement: Work with manufacturing and design teams to prevent process variations and improve overall product reliability. Ensure appropriate and timely communications of CIP (Continuous Improvement Process) programs to the customer and support effective and appropriate change management, in accordance with agreed upon customer requirements
• Warranty Analysis: Monitor field warranty data, RMA (Return Merchandise Authorization) processes, and customer scorecards to mitigate financial impacts. Develop Pareto of customer complaints and set up a corrective action plan.
• Customer Experience: Develop customer relationships and communication channels to improve rapid response to customer Quality technical requests.
• Cross-Functional Collaboration: Relay customer feedback and usage data to product and engineering departments to prioritize system improvements, feature requests, and bug fixes.
• Documentation & Reporting: Maintain a technical knowledge base (FAQs, troubleshooting steps) and compile reports detailing the nature and frequency of technical issues.
• Test: Overseeing inspection and test processes to assure customer requirements
• Process Robustness: Performs quality reviews of catalyst design-FMEA for compliance with stated customer requirements, specifications, and quality records

Education and experience Requirements

• Education: Bachelor’s degree in Engineering (Mechanical, Industrial, or Manufacturing), Quality Management, or a closely related technical field
• Experience: 3 to 6 years of experience in quality control, assurance, or manufacturing

Skills

• Technical Skills: Deep understanding, statistical process control (SPC), measurement system analysis (MSA), and interpreting engineering blueprints.
• Soft Skills: Exceptional written and verbal communication skills, negotiation abilities, and the capacity to lead cross-functional teams in high-pressure situations.

Competitive salary and benefits package

Opportunities for professional development and growth

A dynamic and collaborative work environment focused on innovation and continuous improvement.

Flexible PTO

Paid holidays

Prescription Drug Plans

Retirement Savings Plan (401k):

Basic Life Insurance

Employee Referral Program

Join our team and play a pivotal role in transforming our manufacturing processes to achieve greater efficiency and excellence.

We are committed to providing a competitive and fair total compensation package for all employees.

One element in our total compensation package is base pay. The starting base pay for this role is $70,000 to $80,000 per year.

Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining us, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process.

Knowles’ Cornell Dubilier brand is a leading designer and manufacturer of custom high-energy discharge capacitors used in a wide range of medical, military, and commercial pulsed energy applications.

Equal Opportunity Statement: We prohibit pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or other legally protected status.

ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment.

Notice to Staffing Agencies, Search Firms and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position and have agency log in credentials to submit candidates to our career's portal. Please do not submit resumes via e-mail, through our external website or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee.