Customer Proposals Specialist

EBSCO Information Services, Inc.; Honolulu (HI); Remote; USD 60,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Parental leave

PTO & holidays

Mentoring program

Job summary

EBSCO Information Services is seeking a Customer Proposals Specialist II to craft accurate responses to RFPs and RFIs for our FOLIO Library Services Platform and related SaaS products. You will translate complex requirements into clear customer-focused proposals and coordinate multi-stakeholder efforts.

You will work with Sales, Product Management, Implementation, Technical Support, Information Security, Legal and other SMEs to ensure high-quality, compliant submissions and maintain a robust RFP

Qualifications

• 2+ years of experience in a sales or corporate setting with proven communications/writing experience.
• 2+ years of professional writing, research, project coordination, proposal development, or similar interpreting detailed information.
• Demonstrated ability to manage multiple projects or deadlines across stakeholders.

Responsibilities

• Develop accurate, customer-focused responses to RFPs RFIs RFQs and other procurement documents for FOLIO and EBSCO SaaS solutions.
• Analyze customer requirements to identify response needs gaps and SME input.
• Research FOLIO capabilities library workflows integrations and implementation approaches to craft complete responses.
• Coordinate proposal projects from review to submission including timelines assignments and quality reviews.
• Collaborate with Sales Product Management Implementation Technical Support Information Security Legal and other SMEs to address complex requirements.
• Translate technical product information into clear customer-focused language emphasizing workflows and outcomes.
• Maintain reusable FOLIO/library content in the RFP repository and update as products evolve.
• Review proposal content for accuracy consistency completeness and grammar.

Skills

Sales environment experience

Professional writing

Proposal development

Project coordination

Education

MLS or equivalent graduate library degree

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

The Customer Proposals Specialist II develops accurate, compelling responses to RFPs, RFIs, and other procurement requests for EBSCO’s FOLIO Library Services Platform and related SaaS solutions. This role combines professional library experience, knowledge of library systems and workflows, strong research and writing skills, and project management to translate complex customer requirements into clear, customer-focused proposal responses. The ideal candidate understands how libraries operate and can confidently evaluate technical and functional requirements from a librarian’s perspective.

What You'll Do

• Develop technically accurate, customer-focused responses to RFPs, RFIs, RFQs, proposals, clarifications, and other procurement documents for FOLIO and related EBSCO SaaS solutions
• Analyze customer requirements to identify response needs, potential gaps, clarification questions, and areas requiring subject matter expert input
• Research FOLIO capabilities, library workflows, integrations, implementation approaches, and related EBSCO solutions to develop complete and accurate proposal responses
• Coordinate proposal projects from initial review through submission, including requirements analysis, assignments, timelines, stakeholder follow-up, document preparation, and final quality review
• Collaborate with Sales, Product Management, Implementation, Technical Support, Information Security, Legal, and other subject matter experts to address complex functional and technical requirements
• Translate technical product information and library systems concepts into clear, concise language focused on customer needs, workflows, and outcomes
• Maintain reusable FOLIO and library systems content within the RFP response repository by adding new information and updating existing responses as products and capabilities evolve
• Review proposal content for accuracy, consistency, completeness, compliance, grammar, and overall response quality

Your Team

You will be welcomed as a member of the EBSCO RFP Team and will work closely with colleagues dedicated to proposals for FOLIO and related library technology solutions, as well as Sales, Product Management, Implementation, and technical subject matter experts across EBSCO. There will be ample resources, tools, training, and support to ensure your success as a Customer Proposals Specialist II and your development and career growth at EIS

About You

• 2+ years’ experience working in a sales or comparable corporate environment with a proven record of successful communications and/or writing experience
• 2+ years of professional writing, research, project coordination, proposal development, or comparable experience requiring the interpretation and communication of detailed information
• Demonstrated experience managing multiple projects or deadlines while coordinating information and deliverables across multiple stakeholders

What sets you apart

• Master of Library Science, Master of Library and Information Science, or equivalent graduate library degree
• Experience implementing or migrating to an integrated library system or library services platform
• Experience as a systems librarian, technical services librarian, electronic resources librarian, implementation librarian, or in a comparable library technology role
• Experience in responding to RFPs, RFIs, technical questionnaires, procurement documents, or other formal customer requirements

Pay Range

USD $60,240.00 - USD $86,060.00 /Yr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

Our Work Policy: We value the balance of remote focus and in-person connection. For all our roles not designated as onsite, candidates living within a 30-mile radius of one of our hub office locations (Ipswich, MA; Birmingham, AL; Contoocook, NH) are required to be on-site one day designated by their team for collaboration and syncs. If you reside outside of this 30-mile range, the position is considered fully remote.

EBSCO provides a generous benefits program including:

• -Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• -Retirement Savings Plan
• -Paid Parental Leave
• -Holidays and Paid Time Off (PTO)
• -Mentoring program

And much more! Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Location

US-Remote

ID

2026-2100

Category

Sales

Position Type

Full-Time Regular

Remote

Yes