Customer Project Manager

Socket.dev; Chicago (IL); Hybrid; USD 86,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off (12 holidays, 15 days)

Flexible work arrangements

401(k) with company match

Volunteer leave

Job summary

Schneider Electric is seeking a Customer Project Manager in a hybrid role, with responsibility for driving customer projects from order to delivery and post-sale support. You will coordinate across customers, distributors, plants, and sales to ensure on-time delivery and high customer satisfaction.

The position emphasizes strong communication, organization, and stakeholder management, with opportunities to lead global teams and gain exposure to Capex and Opex projects.

Qualifications

• 3 years of experience in project management or a similar customer-facing role.
• Experience coordinating projects or orders involving multiple internal and external stakeholders.
• Industry experience in energy management, electrical infrastructure, industrial automation, manufacturing, or related field is preferred, but not required.
• Bachelor's degree preferred, but not required.
• PMP certification is not required.

Responsibilities

• Lead the execution of customer projects from order conversion through product delivery and invoicing.
• Serve as a primary liaison between customers, distributors, manufacturing plants, sales teams, and other internal partners.
• Coordinate shipment schedules, change orders, material modifications, customer requests, and project updates.
• Proactively communicate project status, delays, risks, and changes while managing customer expectations.
• Work across internal teams to resolve order and delivery issues, escalates challenges when needed, and keep projects on track.
• Manage multiple projects and competing priorities in a dynamic environment where priorities can change quickly.
• Build strong customer and stakeholder relationships through proactive communication, collaboration, and follow-through.

Skills

Communication

Organization

Project coordination

Problem-solving

Self-motivation

Cross-functional teamwork

Adaptability

Education

Bachelor's degree preferred

Job description

Customer Project Manager

Join us as a Customer Project Manager, where you will lead the execution of customer projects from order conversion through delivery, invoicing, and post-sale support. You will serve as a central point of contact between customers, distributors, contractors, manufacturing plants, and sales teams to keep projects moving and deliver a strong customer experience.

Location: Hybrid Chicago, Dallas, Houston, Nasvhille, Raleigh, Andover, Boston, St. Louis, or Louisville

What will you do?

• Lead the execution of customer projects from order conversion through product delivery and invoicing.
• Serve as a primary liaison between customers, distributors, manufacturing plants, sales teams, and other internal partners.
• Coordinate shipment schedules, change orders, material modifications, customer requests, and project updates.
• Proactively communicate project status, delays, risks, and changes while managing customer expectations.
• Work across internal teams to resolve order and delivery issues, escalates challenges when needed, and keep projects on track.
• Manage multiple projects and competing priorities in a dynamic environment where priorities can change quickly.
• Build strong customer and stakeholder relationships through proactive communication, collaboration, and follow-through.

What are the key skills we are looking for?

• Strong communication and customer relationship skills
• Excellent organization, prioritization, and time management
• Ability to manage multiple projects and stakeholders simultaneously
• Strong problem-solving and decision-making skills
• Self-motivated and comfortable working independently
• Ability to influence and collaborate across cross-functional teams
• Adaptability and comfort working through ambiguity and changing priorities

What qualifications will make you successful?

• 3 years of experience in project management, project coordination, order management, customer success, account management, or a similar customer-facing role
• Experience coordinating projects or customer orders involving multiple internal and external stakeholders
• Industry experience in energy management, electrical infrastructure, industrial automation, manufacturing, or a related field is preferred, but not required
• Bachelor's degree preferred, but not required
• PMP certification is not required

We are looking for someone who takes ownership, communicates proactively, enjoys solving problems, and can bring structure to a fast-moving environment. Technical product knowledge can be learned. Strong communication, organization, customer management, and project coordination skills are what will set someone up for success in this role.

What's in it for me?

• High-visibility role where your work directly impacts customer success and business outcomes
• Opportunity to lead diverse, global teams and grow your project leadership expertise
• Collaborative culture that supports continuous learning and professional development
• Exposure to a wide range of Capex and Opex projects, expanding your technical and strategic skill set

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with Schneider Electric Foundation, youth education initiatives, and military leave benefits.

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

This position will be posted until filled.