Customer Project Manager

Schneider Electric; Buffalo (NY); On-site; USD 102,000 - 152,000; Full time

Job summary

Schneider Electric is seeking a Customer Project Manager - Motivair for an onsite role in Lancaster, NY. You will oversee customer projects from proposal to deployment, coordinating cross-functional teams and managing scope, schedule, budget, and risk to ensure customer satisfaction.

You will report to the Senior Project Management Office Manager and handle up to 20% travel. The role emphasizes proactive leadership, rigorous planning, and delivering complex projects with strong stakeholder

Qualifications

• Bachelor's degree in PM, business administration, engineering or related field.
• 5+ years of project management experience delivering complex projects.
• Experience leading customer-facing projects with multiple stakeholders.

Responsibilities

• Lead projects from proposal through deployment using standard delivery processes.
• Develop and manage comprehensive project plans: scope, objectives, resources, schedules, milestones.
• Serve as primary customer interface, building partnerships and aligning expectations.
• Coordinate with cross-functional teams: Sales, Engineering, Product, Production, Service, Supply Chain.
• Ensure requirements, specs, schedules, and budgets are defined and communicated.
• Facilitate project team meetings, drive communication, and monitor progress.
• Monitor budgets, risks, and timelines to ensure successful execution.
• Lead multiple projects from $200K to $100M+ in value.
• Support pre-execution activities including quotes and proposals.
• Manage post-execution activities and customer acceptance.
• Identify risks and implement mitigation strategies.
• Drive continuous improvement for process efficiency and waste reduction.
• Capture lessons learned and apply best practices to future projects.

Skills

Project management

Stakeholder management

Communication

Leadership

PM software

Risk management

Education

Bachelor's degree in Project Management, Business Administration, Engineering, or related field

Tools

Project management software

Job description

Customer Project Manager - Motivair

Location: Lancaster, NY (Onsite)

What will you do?

The Customer Project Manager is responsible for overseeing customer projects from proposal through deployment, ensuring successful execution of project plans while maintaining high levels of customer satisfaction. This role serves as the primary liaison between Motivair and the customer, coordinating cross-functional teams and managing project scope, schedule, budget, and risk throughout the project lifecycle.

Key Responsibilities

• Lead projects from sales proposal through deployment using established project delivery processes.
• Develop and manage comprehensive project plans, including scope, objectives, resources, schedules, milestones, and deliverables.
• Serve as the primary customer interface throughout project execution, fostering strong customer partnerships and ensuring customer expectations are met.
• Coordinate effectively with cross-functional teams, including Sales, Application Engineering, Product Development, Production, Service Engineering, and Supply Chain.
• Ensure customer requirements, technical specifications, schedules, and budgets are clearly defined and communicated across all stakeholders.
• Facilitate regular project team meetings to drive communication, resolve challenges, and monitor project progress.
• Monitor project budgets, contractual obligations, risks, and timelines to ensure successful execution.
• Lead multiple projects simultaneously, ranging from $200K to $100M+ in project value.
• Support pre-execution planning activities, including quote reviews and proposal development.
• Manage post-execution and customer acceptance activities to support successful project closeout and customer satisfaction.
• Identify potential project risks and implement mitigation strategies to maintain project objectives.
• Drive continuous improvement initiatives focused on process optimization, operational efficiency, and waste reduction.
• Evaluate project outcomes, capture lessons learned, and implement best practices for future projects.
• Make independent project decisions and communicate recommendations effectively to customers and internal leadership.

What qualifications will make you successful for this role?

Required Qualifications

• Bachelor's degree in Project Management, Business Administration, Engineering, or a related field.
• 5+ years of project management experience with a demonstrated track record of successfully delivering projects.
• Experience managing complex customer-facing projects involving multiple stakeholders.
• Strong organizational, communication, leadership, and interpersonal skills.
• Proficiency with project management tools and software.
• Strong problem-solving, decision-making, and risk management capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Background in data center infrastructure, thermal management, cooling systems, or HVAC.
• Experience managing manufacturing, industrial, or engineered equipment projects.
• PMP, CAPM, or other project management certifications.
• Experience working with Motivair products or liquid cooling solutions.

Who will you report to?

You will report directly to the Senior Project Management Office Manager.

This is an onsite position based in Lancaster, NY, requiring attendance in the office five days per week.

Travel

• Up to 20% travel domestically and internationally as required.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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