Customer Programs Lead: Global, Cross-Functional Delivery

Gleason Corporation; City of Rochester (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Tuition Assistance Program

Employee Assistance Program

Development opportunities

Job summary

Gleason Corporation in Rochester, New York, is seeking a Customer Program Manager responsible for managing customer programs from inception to execution. This role requires excellent communication skills and a customer-centric work ethic.

The successful candidate will negotiate complex contracts, perform risk analysis, and ensure on-time delivery while maintaining customer satisfaction.

Ideal candidates should have a Bachelor's degree and a minimum of three years' customer or program management experience.

Qualifications

• Minimum three years of customer/program management experience.
• Understanding of gears and Curvic Couplings is desired.
• Ability to manage multiple programs simultaneously.

Responsibilities

• Lead all stages of the customer program.
• Negotiation and management of contracts.
• Perform risk analysis for programs/projects.

Skills

Customer-centric work ethic

Excellent communication skills

Project management

Lean methodologies

Education

Bachelor's degree in Business Management or Mechanical Engineering

Tools

SAP Modules: Sales, Materials, Quality and Production

Microsoft Office Suite

Job description

Gleason Corporation in Rochester, New York, is seeking a Customer Program Manager responsible for managing customer programs from inception to execution. This role requires excellent communication skills and a customer-centric work ethic.

The successful candidate will negotiate complex contracts, perform risk analysis, and ensure on-time delivery while maintaining customer satisfaction.

Ideal candidates should have a Bachelor's degree and a minimum of three years' customer or program management experience.