Customer Program Manager (Smart Factory Solutions Sales)

LG Electronics; Troy (MI); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

No-cost employee premiums for medical,

401(k) with company matching

Generous paid time off

Performance-based incentives

Mental health resources

Parental leave support

Group life and disability insurance

Job summary

LG Electronics is seeking a Customer Program Manager to lead awarded automation programs from purchase order through customer acceptance for Smart Factory Solutions in North America. This individual contributor role coordinates Engineering, HQ, and partners to meet commitments in automotive, logistics, and manufacturing sectors.

The Senior/Mid level role requires 4+–8+ years in industrial automation program management, with PMP preferred, and frequent domestic travel.

Qualifications

• Bachelor's degree in Engineering, Business, Supply Chain, or related field.
• 8+ years in program or project management for industrial automation, capital equipment, or manufacturing launches.
• Experience launching equipment or systems into OEM plants, including gate reviews and customer acceptance.
• Experience coordinating engineering teams, suppliers, and customer IT or security onboarding.
• Familiarity with automotive launch processes such as APQP (preferred).
• Experience working with overseas engineering teams across time zones (preferred).
• PMP or equivalent certification (preferred).
• Strong organizational skills with multi-workstream visibility.
• Willingness to travel domestically frequently.

Responsibilities

• Own the program schedule, milestones, and gate reviews from award through acceptance.
• Serve as execution point of contact for plant teams including manufacturing engineering, IT, and launch, and run recurring program status meetings.
• Identify, track, and elevate program risks and issues with clear ownership and dates.
• Track engineering deliverables such as drawings, software builds, factory and site acceptance tests, and confirm readiness against the customer schedule.
• Coordinate customer IT onboarding, security reviews, and system access requirements with customer IT and internal software teams.
• Coordinate shipping, site readiness, and installation timing with Engineering and logistics.
• Identify scope changes early, document impact on schedule and deliverables, and route them to the commercial team for evaluation.
• Lead customer acceptance and buy off documentation and confirm invoicing milestones as they are achieved.
• Transition completed programs to service and support with complete documentation and lessons learned.
• Senior level additionally: Manage multiple concurrent programs across sites and lead customer executive program reviews.

Skills

Program management

Industrial automation

APQP knowledge

Scheduling

Stakeholder management

PMP (preferred)

Education

Bachelor's degree in Engineering, Business, Supply Chain, or related field

Job description

Customer Program Manager (Smart Factory Solutions Sales)

USA

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.Join us and become a part of a company that is shaping the future of technology.At LG, we strive to make Life Good for Everyone.

What we can offer :

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

The Opportunity:

LG Electronics is seeking Customer Program Managers to lead awarded automation programs from purchase order through customer acceptance for our Smart Factory Solutions business in North America. This is an individual contributor role within the Smart Factory Solutions sales organization. The Customer Program Manager is the customer's execution point of contact, owns the program schedule and milestones, and coordinates Engineering, headquarters, and partner deliverables to meet customer commitments. Our customers are manufacturing and logistics operations across automotive and EV, battery, semiconductor and electronics, logistics and fulfillment, aerospace and defense, industrial machinery, and other discrete manufacturing sectors. Commercial ownership remains with sales leadership, and technical design and installation remain with Engineering. This role is offered at Senior and Mid levels.

Responsibilities:

Program Execution

• Own the program schedule, milestones, and gate reviews from award through acceptance for autonomous mobile robot, automated transport, collaborative robot cell, simulation, and turnkey integration programs
• Serve as the execution point of contact for customer plant teams including manufacturing engineering, IT, and launch, and run recurring program status meetings
• Identify, track, and elevate program risks and issues with clear ownership and dates

Engineering, Headquarters, and Partner Coordination

• Track engineering deliverables such as drawings, software builds, factory and site acceptance tests, and confirm readiness against the customer schedule
• Coordinate customer IT onboarding, security reviews, and system access requirements with customer IT and internal software teams
• Coordinate shipping, site readiness, and installation timing with Engineering and logistics

Scope, Acceptance, and Handoff

• Identify scope changes early, document impact on schedule and deliverables, and route them to the commercial team for evaluation
• Lead customer acceptance and buy off documentation and confirm invoicing milestones as they are achieved
• Transition completed programs to service and support with complete documentation and lessons learned

Senior level additionally

• Manage multiple concurrent programs across sites and lead customer executive program reviews
• Set program management standards, templates, and reporting for the team

Qualifications:

Education

• Bachelor's degree in Engineering, Business, Supply Chain, or related field

Experience

• Senior: 8+ years in program or project management for industrial automation, capital equipment, or manufacturing supplier launches
• Mid: 4+ years in the same fields
• Experience launching equipment or systems into OEM or large manufacturer plants, including gate reviews and customer acceptance
• Experience coordinating engineering teams, suppliers, and customer IT or security onboarding
• Familiarity with automotive launch processes such as APQP (preferred)
• Experience working with overseas engineering teams across time zones (preferred)
• PMP or equivalent certification (preferred)
• Schedule and milestone discipline with clear written status reporting
• Strong organization across multiple workstreams and stakeholders
• Frequent domestic travel to customer sites

#LI-DR1

$80,000 - $115,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investmentoptions.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [e-mail]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in LG Electronics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in a U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.