Customer Program Manager

Componentrepairtechnologies; Mentor (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision, dental

401(k) match

Tuition reimbursement

Paid time off

Shift premiums

Job summary

Component Repair Technologies, Inc. in Mentor, Ohio, seeks an experienced operations supervisor to oversee the gas turbine engine component repair and overhaul sequence, review condition, and establish ship dates.

You will coordinate with production and purchasing, manage OTD/SDA, and drive continuous improvement while ensuring safety and compliance; weekend support may be required monthly.

Qualifications

• Associate degree or equivalent work experience.
• 1–2 years in manufacturing or related industry.
• Able to read technical drawings and work scopes.
• Able to follow verbal and written instructions accurately.

Responsibilities

• Review component condition and determine repair scope.
• Establish ship dates and communicate plans.
• Develop and communicate work scopes.
• Monitor OTD, SDA, and time gates with departments.
• Support continuous improvement initiatives.
• Coordinate with production and purchasing for material needs.
• Weekend support (2–4 hours monthly).

Skills

Shop math

Calipers & micrometers

MS Excel

Quality control

Planning & scheduling

Communication

Education

Associate degree

Tools

MS Excel

ERP systems

MS Word/PowerPoint

Job description

JOB SUMMARY

This position is responsible for the operational oversight of gas turbine engine components in the initial evaluation, repair and overhaul sequence. This includes reviewing component condition, developing repair work scope, understanding customer requirements, and establishing the component ship date.

DUTIES AND RESPONSIBILITIES

1. Follow established safety protocols and guidelines to ensure full compliance with company safety policies and procedures.
2. Establish a daily, weekly, and monthly shipping plan (goals) and communicate plan within the team.
3. Directly responsible for reviewing component condition, determining repair work scope, understanding customer requirements, and establishing the component ship date.
4. Interpret and disposition inspection findings to create technical findings reports for necessary repairs.
5. Develop and ensure work scopes are communicated to all levels of the company.
6. Review and manage Time Gates (TG), On Time Delivery (OTD), and Ship Date Accuracy (SDA) with all departments.
7. Communicate exceptions that will necessitate a change to the planned ship date or customer requirement.
8. Initiate and monitor continuous improvement programs for efficiencies, quality, production flow and customer requirements.
9. Manage quality exceptions with Process Engineering, Quality Engineering, and Production including reworks that occur during the repair process.
10. Coordinate with production and scheduling departments to ensure labor factors are accurately reviewed and maintained.
11. Utilize computer software programs and applications in assigning, verifying, tracking, and monitoring metrics and job assignments.
12. Communicate material requirements to the production and purchasing teams to properly stock for your component material needs.
13. Weekend support can be required at times, once a month on average for 2-4 hours.

REQUIRED QUALIFICATIONS

1. A minimum of 1-2 years’ experience in a manufacturing setting, or relevant industry.
2. A minimum of an associate degree or equivalent work experience.
3. Exposure to directing projects, processes, or repairs.
4. Experience in understanding and following verbal and written instructions accurately, including the reading and interpretation of technical drawings and work scope instructions.

OTHER QUALIFICATIONS

1. Read, write, speak, and understand the English language.
2. Above average knowledge of computers and standard software programs.
3. Experience in interpreting and applying basic shop math and the use of measuring devices, such as micrometers and calipers.
4. Strong organizational and problem‑solving skills.
5. Computer skills (Word, Excel, PowerPoint) including the ability to work with basic data processing software.

WORK ENVIRONMENT

1. This position has pre‑employment testing requirements that may require fitness for duty testing and a vision exam.
2. Follow general shop safety procedures including the occasional use of safety glasses, safety toe shoes, and hearing protection.
3. Stand and/or sit for portions of the shift.
4. Occasionally required to lift, carry, push or pull up to 10 lbs.

COMPANY BENEFITS

Our employees and families are the number one asset at CRT. A progressive and innovative benefits package is in place, such as:

1. CRT currently offers two excellent health care options, one being a fully funded program (no premiums for employee and family) and the other being a traditional employee premium contribution. Programs include health, vision, and dental coverages. Additional programs include short‑ and long‑term disability and life insurance.
2. The company offers a 401(k) program with company match.
3. Continuing education is offered via multiple sources and opportunities with tuition reimbursement based on eligibility requirements.
4. Traditional paid time off (PTO) is offered via vacation days and personal days.
5. Multiple shift opportunities with hourly premiums for off‑shifts are offered.
6. To review other benefits, visit our website at www.componentrepair.com/careers or Facebook page www.facebook.com/ComponentRepair to see what we are up to.

EQUAL OPPORTUNITY EMPLOYER AND AFFIRMATIVE ACTION PARTICIPATION

Component Repair Technologies, Inc. is an Equal Employment Opportunity/Affirmative Action Employer, M/F/H/V.

CRT is committed to providing a safe and healthy workplace and promoting the health and well‑being of its employees. It is the Company’s policy to only hire individuals who do not use drugs. All candidates will be screened for drug use prior to hire. Employment opportunities at CRT are open to all qualified applicants solely based on their job‑related experience, knowledge, skills, and abilities. CRT complies with all applicable federal, state, and local laws with regards to equal employment opportunity.