Customer Program Manager

ITT Inc.; Irvine (CA); On-site; USD 132,600 - 198,200; Full time

Job summary

ITT Inc. in Irvine, CA is seeking a Customer Program Manager to oversee customer-related projects and ensure operational excellence. The ideal candidate will have a technical degree and over 5 years of experience in aerospace or defense customer management.

The role involves managing projects in a matrixed environment, developing creative solutions, and collaborating with stakeholders. A strong competence in SAP, excellent interpersonal skills, and the ability to travel are essential.

The position offers an annual salary range of $132,600 – $198,200 plus benefits.

Qualifications

• 5+ years aerospace or defense technical customer management experience.
• Ability to lead programs/projects in unstructured environments.
• Strong presentation and communication skills.

Responsibilities

• Manage projects and teams in a matrix environment.
• Develop strategies to meet customer needs.
• Monitor performance and communicate program status.

Skills

Technical management

Interpersonal skills

Problem-solving

SAP

Education

Technical degree

Tools

SAP

Job description

About ITT

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

Position Summary

The Customer Program Manager is responsible for meeting the needs of customers, managing assigned programs, and ensuring operational excellence. This position oversees and manages multiple customer‑related projects, including defining objectives, implementing strategies, tracking progress, and collaborating with cross‑functional team members to achieve success.

Essential Responsibilities

• Manages projects and teams in a matrixed environment with minimal oversight to support the customer.
• Develops creative strategies to bridge customers’ needs to ITT business practices.
• Builds influential relationships with internal stakeholders and customers through performance and execution.
• Partners with sales team to support account strategy and drive sales growth.
• Engages with customers to capture requirements, gains consensus among internal teams and leads customer engagements.
• Program management of simple to complex programs: identifying project goals, scope, resources, deliverables, tasks, and timeline.
• Monitors performance and progress, identifies potential risks and drives corrective action as required.
• Communicates program status to key stakeholders, both internally and customer contacts.
• Facilitates cross‑functional collaboration among the team to ensure alignment and execution.
• Defines and monitors key performance indicators to measure program success.
• Identifies potential risks to stated deliverables, drives mitigation strategies proactively.

Position Requirements

• Technical degree with 5+ years aerospace or defense technical customer management experience.
• Demonstrated ability to lead programs or projects in an unstructured environment.
• Excellent interpersonal skills and the ability to work with diverse and global employees at all levels of the organization, including the ability to motivate, energize, and enhance performance of teammates.
• Creative problem‑solver with the ability to develop win‑win solutions with customers and internal stakeholders.
• Ability to gather data, analyze program performance, manage risks, and drive improvements.
• Polished presentation and communication skills.
• Significant initiative and ability to develop, implement, and achieve ambitious stretch goals.
• Strong SAP competence.
• Demonstrated customer engagement and program management experience.
• Ability to travel as required to support customers (10% estimated). 

Location

Preferred location is Irvine, CA and surrounding area.

This position requires the use of information subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR.

Safety

Safety is a core value at ITT. Employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and develop job safety analyses.

Equal Opportunity Statement

ITT Corporation is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, protected veteran or disability status, or any other characteristic protected by law.

Equal Pay Act Range

Annual salary range: $132,600.00 – $198,200.00, plus benefits and incentive plan.