Customer/Passenger Service Agent - P/T

All Aviation Jobs; Tucson (AZ); On-site; USD 19,000 - 27,000; Full time

Job summary

Menzies Aviation in Tucson is hiring a Customer Service Agent to check in passengers, verify docs, assign seats, and provide gate information at the ticket counter and gates.

Must be available for all shifts, live in Tucson, and able to stand long periods; you will support passengers and ensure smooth airport operations.

Candidates should have high school or better and strong English communication; uniform guidelines apply.

Qualifications

• Must have open availability for any shift and day.
• Must live within the Tucson area.
• Excellent communication in English.

Responsibilities

• Assist passengers with check-ins, verification, gate info, baggage claims and issues with a positive attitude.
• Host kiosks and verify passenger documents prior to boarding.
• Interpret IDs with baggage and cargo routing tags.
• Keep check-in, lobby, gate and baggage areas organized and functional.
• Make gate area announcements, check baggage, and assign seats.

Skills

English proficiency

Customer service experience

Computer skills

Positive attitude

Stamina standing long shifts

Education

High School or better

Job description

MUST HAVE OPEN AVAILABILITY TO WORK ANY SHIFT AND DAY

Pay $16.50/hour

Must currently live within the Tucson area

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Safety, Security, Wellbeing And Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Ability to proficiently read, write and speak English, excellent communication skills
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Education

• High School or better

Behaviors

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.