Customer Order Management Specialist

TRUMPF North America; Farmington (CT); On-site; USD 55,000 - 85,000; Full time

Job summary

TRUMPF North America is seeking a detail‑oriented Order Specialist to manage the end‑to‑end order process for machine tool customers in the USMCA region. You will work with customers, regional sales managers, and internal teams to ensure orders are reviewed, processed, and delivered accurately and on time.

The role requires 2+ years in customer service, contracts, or finance, with proficiency in SAP and MS Office 365 (Excel).

Qualifications

• 2+ years of experience in customer service, contracts, credit, or finance.
• Experience with contract processing, purchasing, or order entry in a manufacturing environment preferred.
• Proficiency in SAP and Microsoft Office 365, including Excel.
• Strong attention to detail, organization, and sound judgment.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment.
• Strong communication skills.

Responsibilities

• Manage customer orders from purchase order receipt through delivery and invoicing.
• Review orders for commercial terms, customer eligibility, financing documents, trade-ins, and other required approvals.
• Coordinate with Sales and Product Management to assign the correct machine and confirm configuration and delivery timing.
• Work with internal teams and customers to collect documents, confirm details, and keep orders moving smoothly.
• Negotiate delivery dates with customers alongside logistics, installation, and other stakeholders.
• Create and maintain project folders in Smartsheet for complex orders.
• Review contracts against quotes, pricing, purchase orders, and commercial terms for accuracy.
• Support TRUMPF-financed transactions by coordinating documentation with Finance and third parties.
• Enter sales orders, sub-orders, credits, debits, and return orders in SAP.
• Complete UCC and PPSA filings as needed.
• Calculate sales commissions and customer discounts tied to promotions.
• Communicate order status and shipping updates to customers and the sales team.
• Help drive cross-functional coordination and follow defined processes and deadlines.

Skills

Strong communication skills

Attention to detail

Education

Associate’s or bachelor’s degree in Business Administration or related field

Tools

SAP

Microsoft Office 365 (Excel)

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

This role manages the end-to-end order process for machine tool customers in USMCA region. You will work closely with customers, regional sales managers, and internal teams to ensure purchase orders are reviewed, processed, and delivered accurately and on time.

Responsibilities

• Manage customer orders from purchase order receipt through delivery and invoicing.
• Review orders for commercial terms, customer eligibility, financing documents, trade-ins, and other required approvals.
• Coordinate with Sales and Product Management to assign the correct machine and confirm configuration and delivery timing.
• Work with internal teams and customers to collect documents, confirm details, and keep orders moving smoothly.
• Negotiate delivery dates with customers alongside logistics, installation, and other stakeholders.
• Create and maintain project folders in Smartsheet for complex orders.
• Review contracts against quotes, pricing, purchase orders, and commercial terms for accuracy.
• Support TRUMPF-financed transactions by coordinating documentation with Finance and third parties.
• Enter sales orders, sub-orders, credits, debits, and return orders in SAP.
• Complete UCC and PPSA filings as needed.
• Calculate sales commissions and customer discounts tied to promotions.
• Communicate order status and shipping updates to customers and the sales team.
• Help drive cross-functional coordination and follow defined processes and deadlines.

Qualifications

• 2+ years of experience in customer service, contracts, credit, or finance.
• Experience with contract processing, purchasing, or order entry in a manufacturing environment preferred.
• Proficiency in SAP and Microsoft Office 365, including Excel.
• Strong attention to detail, organization, and sound judgment.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment.
• Strong communication skills.

Education

• Associate’s or bachelor’s degree in Business Administration or a related field preferred.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [e-mail]. This contact information is for accommodation requests only and can not be used to inquire about the status of application.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.