Customer Operations Specialist

eBay; United States; Remote; USD 29,000 - 50,000; Full time

Job summary

eBay seeks Customer Operations Specialists to be the voice of the company for Caramel customers. This remote role operates from the continental US with a 9-5:30 MST schedule across Thu–Mon. Base pay ranges from $29,200 to $50,200, with potential bonuses and benefits described in the offer.

You will support customers via email and calls, driving satisfaction and loyalty. Ideal candidates have strong customer service experience, comfort with software tools, and problem‑solving abilities.

Qualifications

• Experience in customer support with strong service orientation.
• Proficiency with or the ability to quickly learn a range of software including Microsoft Office.
• Excellent communication skills across channels and with diverse stakeholders.

Responsibilities

• Ensure customer satisfaction and timely issue resolution.
• Handle customer inquiries and complaints with empathy and professionalism.
• Respond to emails and chats, and make outbound calls as needed.
• Provide timely, empathetic support via Genesys Cloud platform.
• Gather and relay customer feedback to improve experiences.
• Collaborate with cross-functional teams to resolve issues.

Skills

Customer service

MS Office

Communication

Technical troubleshooting

Education

Bachelor's degree or equivalent

Tools

Genesys Cloud

Job description

At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Caramel is thrilled to be joining the eBay group of companies. We are an automotive checkout platform that makes private party and independent dealer sales simple and safe, now under the eBay portfolio. We hire talented, driven people and enable them to flourish. We are hiring exceptional service-oriented Customer Operations Specialists to be the voice of the company with our customers and have the opportunity to put your thumbprint on Caramel support. Successful candidates will bring great work ethic and energy, with a consistent track record of identifying customer needs and successfully implementing solutions.

What you will accomplish:

• Devote yourself to ensuring customer satisfaction
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
• Thoroughly answer customer inquiries and problems over email or via outbound call
• Provide timely, empathetic support to customers through our Genesys Cloud system, handling incoming emails and chats with care and making some outbound calls as needed
• Build strong feedback loops between customers and internal teams to continually improve customer experiences
• Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service

What you will bring:

• Customer support experience with exceptional customer service skills
• Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
• Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
• Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
• Bachelor’s degree or equivalent a plus

Where & When You Will Work:

• Remote from the continental US
• Thurs, Fri, Sat, Sun, Mon 9-5:30 MST

Additional Details

The base pay range for this position is expected in the range below:

$29,200 - $50,200

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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