Customer Operations Manager

Motorola Solutions; Northern (KY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, dental, vision benefits

401K with company match

10 paid holidays

Generous PTO

Job summary

Silvus Technologies, a subsidiary of Motorola Solutions, seeks a Customer Operations Manager to manage post-sales operations for North American customers. You will coordinate purchase orders, production schedules, and delivery alignment, traveling to key sites as needed.

The role requires strong analytical skills, experience with ERP systems, and the ability to translate customer needs into manufacturing constraints. Remote work is possible depending on location.

Qualifications

• Bachelor’s degree in Operations, Supply Chain Management, Business, or a related field.
• 3+ years in post-sales operations, account management, or technical project coordination.
• Experience with defense hardware or manufacturing is a plus.

Responsibilities

• Serve as primary post-sale operations liaison for North America customers.
• Lead QBRs to report delivery performance and production roadmap alignment.
• Ingest and track production forecasts with demand planners; coordinate with manufacturing and logistics.
• Manage open purchase orders and resolve delays with cross-functional teams.
• Oversee RMA process and ensure timely replacement of failed components.

Skills

Post-sales operations

Account management

Technical project coordination

Defense hardware

Education

Bachelor’s degree in Operations/SCM/Business

Tools

Excel

Oracle ERP

Job description

## Customer Operations ManagerApply: California Southern Remote Work: Minnesota Remote Work: Mississippi Remote Work: Missouri Remote Work: Montana Remote Work: Full time: Posted Today: R69277## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.## **Department Overview**Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments. Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.## Job Description*Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “**Keeping Our Heroes Connected**”?* THE OPPORTUNITYSilvus is seeking a ***Customer Operations Manager*** who will report to the *Senior Director of Global Sales Operations and Enablement* on the Sales Operations team. The successful individual in this role will serve as the primary post-sales operational liaison between Silvus manufacturing and our largest North America customers, managing purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated successfully into the customer’s production roadmap. The role requires travel to Silvus Headquarters in Los Angeles and throughout the continental U.S. to visit key customers. This position is eligible for 100% remote work depending on location. The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion. ROLE AND RESPONSIBILITIES● Serve as the primary point of contact for key North America customers post sale, managing day-to-day operational needs and escalations.● Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and production roadmap alignment.● Work directly with customer demand planners to ingest and track production forecasts, translating them into actionable data for internal manufacturing and supply chain teams.● Track and manage open purchase orders to ensure on-time delivery commitments are met, partnering with manufacturing and logistics to resolve delays.● Identify and escalate technical integration challenges, managing the formal escalation process for hardware defects, shipping issues, or field failures.● Oversee the Return Merchandise Authorization (RMA) process to ensure timely replacement of failed components and recovery of units for failure analysis.● Perform other related duties of which the above are representative.● *Travel Requirement –* Up to 30% travel to Silvus HQ in Los Angeles, and throughout the continental U.S. to visit key customers. REQUIRED QUALIFICATIONS● Bachelor’s degree in Operations, Supply Chain Management, Business, or a related field.● 3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment.● Strong ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies.● Excellent communication skills with the ability to translate between customer business needs and internal manufacturing constraints.● Proficiency in Microsoft Office, especially Excel.● Experience with Oracle or similar ERP systems is a plus.● **Must be a U.S. Person** (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.● **All employment is contingent upon the successful clearance of a background check and drug test.** PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES● Military background with experience in logistics, operations, or program coordination.● Familiarity with defense hardware, communications systems, or tactical equipment.● Experience with OEM or government contract environments. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS● Lift equipment up to 20 lbs. COMPENSATION: $85,000 - $95,000 / annually#silvuscareers## Basic Requirements● Bachelor’s degree in Operations, Supply Chain Management, Business, or a related field.● 3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment.● **Must be a U.S. Person** (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.● **All employment is contingent upon the successful clearance of a background check and drug test.**## Travel Requirements25-50%## Relocation ProvidedNone## Position TypeExperienced## Referral Payment PlanYes**Our U.S. Benefits include:*** Incentive Bonus Plans* Medical, Dental, Vision benefits* 401K with Company Match* 10 Paid Holidays* Generous Paid Time Off Packages* Employee Stock Purchase Plan* Paid Parental & Family Leave* and more!