Customer Operations Manager

Avnet LLC; Chandler (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Avnet is seeking a supply chain professional to enhance forecast accuracy, manage inventory, and coordinate with sales, suppliers, and customers. The role emphasizes analyzing forecasts, setting up programs, and ensuring timely shipments.

The ideal candidate will leverage MRP concepts, negotiate with suppliers, and maintain backlog commitments while aligning with business profitability and growth goals at Avnet.

Qualifications

• Bachelor's degree or equivalent experience relevant to supply chain.
• Experience applying MRP concepts and forecasting in a business setting.
• Ability to collaborate with Sales, Supplier Management and cross-functional teams.

Responsibilities

• Analyses customer forecasts and trends using MRP concepts with Sales to plan and forecast.
• Prepares forecast models; liaising with customers, suppliers and sales to assess feasibility.
• Applies inventory management discipline to assess levels and aging.
• Participates in program setup and maintenance (EOL, part changes, transitions).
• Negotiates with suppliers on channel and distributor policy to improve profitability.
• Manages customer backlog and provides commitments for shipments.

Skills

Forecast analysis

Stakeholder management

Inventory management

Negotiation

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

MRP systems

ERP software

Job description

Who We Are:At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!Job Summary:Responsible for supply chain functions to enable strategic initiatives and achieve customer service in accordance with service level agreements. Engages stakeholders across the organisation, including Sales and Supplier Management teams, to align supply chain and operations accountability.Principal Responsibilities:Analyses customer forecasts and trends using Manufacturing Resource Planning (MRP) concepts and working with customers and sales to plan and buy to forecast.Prepares forecast models; liasing with internal and external stakeholders, including customers, suppliers and sales to assess the feasibility of forecasting requirements.Applies inventory management discipline to assess inventory levels and agingParticipates in program set up and maintenance, e.g., part profile, new part add, End of Life (EOL), transitions, model changes, and recommends modifications to program set up, operation, and inclusion to enhance efficiency and revenue.May be assigned specific customer accounts or cross/multi supplier solutions.Negotiates and collaborates with suppliers on channel and distributor policy decisions that impact supply chain as well as monitor current supplier/company's business processes to lead/drive the development of new or improved supply chains that improve profitability, enable sales, and improve partner satisfaction.Aligns the company's goals and objectives with supplier to ensure mutual goals and objectives are achieved.Manage customer backlog and provide commitments for shipments.Other duties as assigned.Job Level Specifications:Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards.Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine best approach to achieve results and provide suggestions to improve policies and procedures.Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high-level.May represent the organization as a primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations.Work Experience:Typically 5+ years with bachelor's or equivalent.Education and Certification(s):Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.#LI-AMERWhat We Offer:Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.Generous Paid Time Off401K and Pension PlanPaid HolidaysFamily Support (Paid Leave, Surrogacy, Adoption)Medical, Dental, Vision, and Life InsuranceLong-term and Short-term Disability InsuranceHealth Savings Account / Flexible Spending AccountEducation AssistanceEmployee Development ResourcesEmployee Wellness, Leadership Development and Mentorship ProgramsBenefits listed above may vary depending on the nature of your employment with Avnet.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at [phone].