Customer Operations Manager

Avnet; Chandler (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous PTO

401K & Pension Plan

Paid Holidays

Family Support

Insurance (Health, Dental, Vision)

Job summary

Avnet, a global technology distributor, is seeking an experienced supply chain professional in Chandler, AZ to drive forecasting, inventory management and SLA adherence across Sales and Supplier Management teams, aligning supply chain with business goals. The role requires 5+ years of relevant experience and a bachelor's degree.

You will analyze customer forecasts, prepare forecast models, manage part profiles and transitions, and collaborate with internal and external partners to optimize

Qualifications

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Responsibilities

• Analyses customer forecasts and trends using MRP concepts and working with customers and sales to plan and buy to forecast.
• Prepares forecast models; liaising with internal and external stakeholders, including customers, suppliers and sales to assess the feasibility of forecasting requirements.
• Applies inventory management discipline to assess inventory levels and aging.
• Participates in program set up and maintenance, e.g., part profile, new part add, End of Life (EOL), transitions, model changes, and recommends modifications to program set up, operation, and inclusion to enhance efficiency and revenue.
• May be assigned specific customer accounts or cross/multi supplier solutions.
• Negotiates and collaborates with suppliers on channel and distributor policy decisions that impact supply chain as well as monitor current supplier/company's business processes to lead/drive the development of new or improved supply chains that improve profitability, enable sales, and improve partner satisfaction.
• Aligns the company's goals and objectives with supplier to ensure mutual goals and objectives are achieved.
• Other duties as assigned.

Education

Bachelor's degree or equivalent

Job description

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet!

Job Summary:

Responsible for supply chain functions to enable strategic initiatives and achieve customer service in accordance with service level agreements. Engages stakeholders across the organisation, including Sales and Supplier Management teams, to align supply chain and operations accountability.

Principal Responsibilities:

• Analyses customer forecasts and trends using Manufacturing Resource Planning (MRP) concepts and working with customers and sales to plan and buy to forecast.
• Prepares forecast models; liasing with internal and external stakeholders, including customers, suppliers and sales to assess the feasibility of forecasting requirements.
• Applies inventory management discipline to assess inventory levels and aging
• Participates in program set up and maintenance, e.g., part profile, new part add, End of Life (EOL), transitions, model changes, and recommends modifications to program set up, operation, and inclusion to enhance efficiency and revenue.
• May be assigned specific customer accounts or cross/multi supplier solutions.
• Negotiates and collaborates with suppliers on channel and distributor policy decisions that impact supply chain as well as monitor current supplier/company's business processes to lead/drive the development of new or improved supply chains that improve profitability, enable sales, and improve partner satisfaction.
• Aligns the company's goals and objectives with supplier to ensure mutual goals and objectives are achieved.

Other duties as assigned.

Job Level Specifications:

• Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards.
• Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine best approach to achieve results and provide suggestions to improve policies and procedures.
• Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high-level.
• May represent the organization as a primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations. Actions may impact the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources.

Work Experience:

• Typically 5+ years with bachelor's or equivalent.

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

What We Offer:

• Generous Paid Time Off
• 401K and Pension Plan
• Paid Holidays
• Family Support (Paid Leave, Surrogacy, Adoption)
• Medical, Dental, Vision, and Life Insurance
• Long-term and Short-term Disability Insurance
• Health Savings Account / Flexible Spending Account
• Education Assistance
• Employee Development Resources
• Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identi