Customer Operations Manager

247Hire; Austin (TX); On-site; USD 150,000; Full time

Job summary

A global technology solutions company is seeking a Customer Operations Manager in Austin, TX. The role involves leading North American operations, managing a customer operations team, and ensuring exceptional service delivery. Candidates should have strong management and leadership experience, knowledge of process improvement, and the ability to drive efficiency. This opportunity offers comprehensive benefits, a focus on employee development, and the chance to impact company growth significantly.

Benefits

Comprehensive medical, dental, and vision insurance

Leadership roles with impact on company growth

Collaborative global team environment

Focus on employee development

Commitment to sustainability and customer focus

Qualifications

• Proven management experience leading teams.
• Deep understanding of process improvement methodologies.
• Strong analytical skills to drive data-driven decisions.

Responsibilities

• Lead and develop the Customer Operations team.
• Establish and implement the customer operations model.
• Drive efficiency and scalability across operations.
• Recruit, coach and empower team members.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Microsoft Outlook

Analysis Skills

Warehouse Management System

Operations Management

Kaizen

Leadership Experience

Supervising Experience

Retail Management

Job description

• Application Deadline: Dec. 31 2025
• Austin
• Remote
• Yearly salary : $150

Job Description - Customer Operations Manager

Our client is seeking a Customer Operations Manager in Austin TX to lead North American operations for a growing global organization. This is a direct hire opportunity for a dynamic professional ready to build and lead a unified customer operations function focused on exceptional customer experience scalability and operational excellence.

Company Profile

Our client is a global technology solutions company.

Customer Operations Manager Role

As the Customer Operations Manager North America you will play a strategic leadership role responsible for building and executing unified scalable customer operations across the region. You will lead and develop the Customer Operations team ensuring seamless end-to-end customer experience from client onboarding and service delivery to ongoing support.

• Establish and implement the North American customer operations model and lead a high‑performing LCM (Lifecycle Management) team.
• Oversee client management service delivery and customer engagement across all operational functions.
• Collaborate with global and regional leadership to unify operations processes and systems.
• Drive efficiency and scalability through process improvement, data‑driven KPIs and strategic planning.
• Recruit, coach and empower team members to deliver top‑tier customer service and continuous improvement.
• Lead customer experience initiatives and ensure operational compliance with global standards.
• Monitor performance, identify areas for improvement and implement actionable solutions to enhance results.

Features and Benefits

• Comprehensive medical, dental and vision insurance coverage
• Opportunity to lead a new regional function and make a lasting impact on company growth
• Collaborative global team environment with opportunities for cross‑functional and international collaboration
• Strong commitment to employee development, innovation and leadership empowerment
• Be part of an organization that values sustainability, customer focus and operational excellence

Additional Info

Must be authorized to work in the U.S. without sponsorship.

Equal Opportunity Employer.

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Required Experience

Manager

Key Skills

• Six Sigma
• Lean
• Management Experience
• Process Improvement
• Microsoft Outlook
• Analysis Skills
• Warehouse Management System
• Operations Management
• Kaizen
• Leadership Experience
• Supervising Experience
• Retail Management

Employment Type

Full Time

Experience

years

Vacancy

1