Customer Operations Lead: Inventory & Service Excellence

Polar Beverages; City of Schenectady (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

Polar Beverages in Schenectady, NY is hiring a Customer Operations Supervisor to lead customer-facing operations and partner with Finance, Quality, and Operations to drive service excellence. The role emphasizes proactive communication, inventory analysis, and issue resolution to support cost recovery and continuous improvement.

The ideal candidate has 3+ years in customer operations, strong Excel and CRM skills, and experience with ERP and reporting tools.

Qualifications

• Associate's degree required; Bachelor's degree or relevant experience preferred.
• 3+ years in customer operations, customer service, manufacturing, or related functions.
• Experience in food, beverage, CPG, or contract manufacturing environments preferred.
• Strong CRM and communication skills; analytical problem-solving abilities.

Responsibilities

• Serve as the primary operational contact for assigned customers.
• Lead customer-facing communications regarding inventory, service performance, and issues.
• Coordinate customer meetings, business reviews, and follow-up actions.
• Audit customer portals, scorecards, and reporting for timeliness and accuracy.
• Monitor inventory performance, turns, aging materials, and transactions to spot risks and opportunities.
• Review discrepancies and coordinate resolution with internal stakeholders.
• Develop reports, dashboards, and metrics on inventory health and performance.
• Foster a customer-focused culture through collaboration and accountability.
• Identify opportunities to improve customer experience and processes.
• Investigate and resolve inventory and order fulfillment concerns.
• Process and manage billbacks, deductions, credits, and claims.
• Collaborate with Finance, Quality, and Operations to recover costs and reduce issues.
• Track open issues and ensure timely communication and resolution.
• Analyze recurring deductions to identify cost-reduction opportunities.

Skills

Excel Proficiency

CRM Experience

Data Analysis

Communication Skills

Education

Associate's degree required

Bachelor's degree preferred

Tools

ERP Systems

Reporting Platforms

Job description

Polar Beverages in Schenectady, NY is hiring a Customer Operations Supervisor to lead customer-facing operations and partner with Finance, Quality, and Operations to drive service excellence. The role emphasizes proactive communication, inventory analysis, and issue resolution to support cost recovery and continuous improvement.

The ideal candidate has 3+ years in customer operations, strong Excel and CRM skills, and experience with ERP and reporting tools.