Customer Operations Associate - Europe

S3 AeroDefense, LLC; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

S3 AeroDefense, LLC is seeking a detail‑oriented Post Award Operations Specialist in Milwaukee to drive the post‑award lifecycle and ensure on‑time delivery for our customers. You will manage order entry, acknowledgments, and ship/date coordination, while handling escalations and maintaining clear customer communications.

Collaborating with Sales, Supply Chain, and Quality, you will uphold contract terms, USG FAR/DFARS requirements, and region‑specific flows to support satisfaction and

Qualifications

• Bachelor's degree and/or 5-7 years related experience.
• Proficient in Windows environment, including Microsoft Word and Excel.
• Customer Service or account management experience preferred.

Responsibilities

• Manage the post award life cycle of the purchase order/contract.
• Order Entry, Order Acknowledgement, and manage due on/ship on dates.
• Coordinate resolution for customer holds, issues and escalations.
• Communicate with customers daily via phone, MS Teams and email.
• Prepare and maintain status reports for customers and management.

Skills

Customer Service

Account management

Excellent communication

Attention to detail

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Job Type

Full-time

Purpose of the Job

Manage post award life cycle to ensure customer satisfaction and on-time delivery while catering to the customer.

Reports to

Senior Customer Operations Manager, Spares

Duties And Responsibilities Within Region

• Meeting and or exceeding company and individual goals and KPI’s
• Manage the post award life cycle of the purchase order/contract. Including but not limited to: Order Entry (knowledge of purchase order contracts and adhering to customer requirements), Order Acknowledgement, Manage SO Due on & Ship on dates, as well as Driving resolution for any customer holds, issues and escalations.
• Participate in ongoing cross-functional, product, industry, and customer training.
• Independently driving and owning post order management.
• Develop an understanding of the customers in the regions(s) and their product demands.
• Participate in ongoing process improvement, product, industry, customer knowledge training.
• Use critical thinking and advanced problem-solving capabilities to coordinate resolution of customer issues regarding product, pricing, lead-times, or quality.
• Works independently and cross functionally with internal/external departments, including Sales, Supply Chain, Accounting, Trade Compliance, Quality and Warehouse.
• Be proficient in regional specific requirements (i.e.-contract review, USG FAR/DFARS, flow downs, penalties, source inspections, customer portals, etc.)
• Prepare and maintain status reports for customers and management as needed.
• Communicate with customers by phone, MS Teams and e-mail daily.
• Back up for Data Entry as needed for SQ entry.
• Attending daily/weekly/monthly meetings as scheduled.

Requirements

• Positive attitude and attention to detail
• Excellent Communication Skills, both verbal and written
• Highly motivated, energetic, and success oriented
• Courteous, tactful, and possess excellent interpersonal and relationship building skills
• Must be highly organized and detail-oriented with the ability to work well under pressure
• Customer Service or account management experience preferred
• Proficient in Windows environment, including Microsoft Word, Excel
• Bachelor's degree and/or 5-7 years related experience
• Foreign language skills preferred
• Minimal travel may be needed

Training

• Pentagon Basics
• Export & ITAR compliance
• Aerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130- 3 documents, PAH’s, ESD, Suspected Unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations, and Standard Terminology)
• 90 Day Probation OJT