Customer Onboarding Operations Manager

MultiTech Systems, Inc.

Mounds View, Northern (MN, KY)

On-site

USD 110,000 - 150,000

Full time

9 days ago

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Benefits offered by this job

Health insurance

Life insurance

AD&D

Short-term Disability

401(k) with employer matching

Paid holidays

PTO

Voluntary Life

Job summary

MultiTech Systems, Inc.

in Mounds View, MN, is seeking a Customer Onboarding Operations Manager to lead the end-to-end onboarding from contract to adoption, collaborating with Sales, Customer Success, and Operations to design scalable processes, dashboards, and scorecards that accelerate revenue and improve account health.

Qualifications

5–8+ years in revenue operations or related commercial/operations roles.
Strong analytical and reporting skills; able to build dashboards and tell a leadership story.
Proven track record designing end-to-end processes and measuring impact.
Experience coordinating contract or deal‑desk workflows is a plus.
Systems fluency with CRM and contract management tools.

Responsibilities

Own the end‑to‑end onboarding process for new customers, driving faster time‑to‑revenue.
Collaborate with Sales to manage quoting and governance improvements.
Support larger bids and contract workflows; standardize terms as the function scales.
Build onboarding scorecards and report onboarding and customer experience metrics.
Serve as the cross‑functional link between customers, sales, and operations.

Skills

Revenue operations

Process design

Dashboards

Cross-functional work

Tools

CRM software

Contract management tools

CS platform

Job description

Mounds View, USA, 2205 Woodale Drive, Mounds View, Minnesota, United States of America

Job Description

Posted Friday, August 14, 2026 at 5:00 AM

Are you driven by innovation and helping customers solve complex business challenges with technology solutions? If so, consider joining the MultiTech team! MultiTech is a global company with a 50+ year legacy of designing and manufacturing connectivity solutions for a broad range of industries. We are gearing up for the next phase of our journey and are seeking top talent to bolster our team. Our people are our greatest asset and we’re focused on making MultiTech the employer of choice in the industry.

SUMMARY: As part of MultiTech’s new Revenue Operations function, the Customer Onboarding Operations Manager will play a key role in the company’s transition into a solution-sales organization. This role owns the customer journey from signed contract through steady-state adoption, to include designing and running the process that gets new customers to revenue faster, building the operational infrastructure (scorecards, metrics, reporting) that gives the commercial org visibility into account health, and acting as the connective tissue between Sales, Customer Success, and the customer. This is a highly cross‑functional, process‑and‑data‑driven role and requires someone who thinks like an operator: can design a workflow, instrument it, find the bottleneck, and fix it — while also being comfortable in front of customers running business reviews.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Onboarding & Lifecycle Management

Own the end‑to‑end customer onboarding process in support of the Sales team — continuously improve the experience to drive measurable reductions in time‑to‑revenue for new customers
Drive the day‑to‑day quoting process in collaboration with the Sales team; drive improvement in and systematization of quote generation over time, including governance and exception management
Support the creation of larger bid packages and supporting documentation, in collaboration with Sales, in pursuing larger customers and deals
Contribute to contract management process, coordinating contract workflows and helping standardize terms and documentation as the function scales
Build and maintain an onboarding scorecard that tracks progress, surfaces risk early, and holds cross‑functional partners accountable to timelines
Define and report on core onboarding and customer experience metrics to inform commercial decision‑making
Serve as the cross‑functional link between customers, sales, and operations — translating recurring customer needs into repeatable, scalable process improvements

Pricing Operations

Lead pricing management and governance for both direct and channel customers, collaborating closely with Sales and Sales Ops to promulgate changes (as applicable)
Contribute to customer profitability analysis as part of key customer QBR cycles

QUALIFICATION REQUIREMENTS:

EDUCATION AND/OR EXPERIENCE:

5-8+ years in revenue operations, customer onboarding, customer success operations, or a related commercial/operations function — B2B, ideally hardware, IoT, or technical/complex‑sale environments
Strong analytical and reporting skills — comfortable building and maintaining scorecards/dashboards and translating data into a narrative for leadership
Track record of designing or overhauling a process end‑to‑end and proving impact with metrics (e.g., reduced time‑to‑revenue, improved onboarding completion rates)
Experience coordinating contract or deal‑desk workflows a plus
Systems fluency (CRM, CS platform, contract management tools); process documentation/mapping experience preferred

PHYSICAL DEMANDS:

Lifting requirements up to 25 pounds.
Requires sitting for periods of time and occasional standing.
Use hands to finger, handle or feel.
Requires travel using all modes of transportation.
Requires a valid passport.

WORK ENVIRONMENT:

Working conditions are normal for an office environment. Minimal noise.
Our Minnesota facility includes a manufacturing environment. Moderate noise level. Machinery operation requires the use of safety equipment to include but not limited to; safety glasses, hearing protection, wrist and shoe straps, and ESD smock. Loose fitting clothing and jewelry are not permitted. No food is allowed in the manufacturing area. No cell phone use allowed in manufacturing area unless approved by management.

EQUIPMENT AND TOOLS USED:

Laptop computer

Standard office equipment

It is the policy and practice of MultiTech to provide all employees with a working environment free from all forms of discrimination and harassment. It is the policy of MultiTech to recruit, hire, promote, and take other personnel actions without regard to any protected class, including but not limited to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status, and to provide equal employment opportunities for all employees and employment candidates.

Benefits Summary